Papa Murphy's | Take 'N' Bake Pizza

Ordered online. Showed up when it said to. One lady made my pizza who was talking to her friend at the counter. Took an additional 20 minutes while she put together only my pizza. That was the only pizza they put out during my wait. Horrible service.

I typically enjoy the convenience of Papa Murphy’s but tonight had an experience that makes me not want to return to this location. I ordered via the app which I have done many times in the past, but for some reason the toppings on the Tuesday special family sized pizza for $16.99 were not added (likely due to the apps error). My daughter had picked up this sad cheese pizza as well as an extra large pepperoni, but I didn’t see the pizza was made incorrectly until I got off of work. So I popped the pepperoni pizza in the oven while l drove back to the store. I explained the situation to the clerk and showed them my online order, but told they would not fix it because she said the order came in with no toppings. I explained that the order was placed correctly in the app and was the same price with up to five toppings, so did not understand why they cannot simply add the toppings to my pizza as I had ordered it. The manager does not speak English so she had a very young interpreter going back and forth with me. She was quite upset and agitated explaining in Spanish why she wouldn’t fix the pizza and putting the girl in a terrible position trying to explain it to me. It made no sense why they couldn’t add the toppings I ordered as the pizza was literally the same price with or without toppings. I showed them my receipt on my phone, which the lady took, and then very reluctantly (without washing her hands I might add) began to throw pepperonis on my pizza. Then informed them that they had made the pepperoni pizza correctly, but that this one had different toppings. She then angrily removed the pepperonis off of the pizza, threw them back in the bin, and began wrapping my pizza back up, refusing to fix it. The poor girl then had to clumsily explain to me that they would not fix my pizza, because it would somehow mess up their “supply“. I was given a lecture about how they are just employees there and don’t own the store and have to follow this rule. I let them know this was terrible customer service but they didn’t budge and I left with my cheese pizza that had now been touched with dirty hands. Not a happy or satisfied customer here.

I order from Papa Murphy’s every couple months. Each time I use the online order feature, which makes it incredibly easy and quick for me. My order is always ready on time and the staff is friendly and welcoming each visit. The pizza is delicious and the prices cannot be beat.

Great place to pick up a take 'n' bake pizza topped with fresh ingredients! I order my favorite veggie pizza and take it home to bake at my convenience and enjoy a yummy hot pizza while watching a movie.

Just tried the calzones, and they were the worst I've ever had. They were about 90% bread 9% air and1% actual filling. I'm a loyal customer of Papa Murphy's, and I will be back in the future, but I'll be sticking with there pizzas from now on.

Called three times. Can't get anyone to answer the phone. Seems odd for 3:00 in the afternoon.