Papa Murphy's | Take 'N' Bake Pizza

The service has gone downhill! You call, place in your order and you are told how long of a wait till its ready. I go in to pick up the pizza and it's was not even done. Waited pretty much 30 to 40 minutes before it was finally ready. Three times already. Not planning on going back.

Very slow service.

I just love it here

EDIT: Papa Murphy’s reply below is performative —did they even read my review? The wait they apologized for was not the problem—I expected a wait and said so in my review. The problem was the poor service, yet they don’t address that in their reply. Why?? They now want me to recount my experience again using a link? No. I’ve already let them know what happened when they emailed me following my visit, and they never replied. Don’t be fooled into thinking they care by their reply to my review. it’s all for show. I don’t want anything from them to “make it right” I just wanted to share the sh!t show that was my experience. REVIEW: Terrible service, high prices. Food is good, but due to the terrible service during my most recent visit, I won’t ever be back. I arrived on time for my online order pickup, and proceeded to the online order pickup counter. There was one customer there already so I waited behind them. After several minutes, that customer got their pizza and left. So I stepped forward to the counter and waited. And waited. And waited. There were lots of employees buzzing around behind the counter, they walked by me multiple times, but never acknowledged me. It was super busy, so I remained patient knowing there’d be a wait. Several other customers came in and lined up behind me while I continued to wait. After many minutes of waiting, an employee came to the counter, stood in front of me then looked over my shoulder to ask the woman behind me for the name on her order. She then turned, grabbed the woman’s pizza and handed it off. I was clearly at the front of the line, I had yet to be helped, or even acknowledged. That employee then skittered off to make pizzas and I was left there waiting again, now many mins since I arrived. Eventually, I had to flag down another employee and ask about my order, which hadn’t even been started yet (I’d ordered it over an hour before). Common sense would dictate that the person in the front of the line is helped first. Even if the employee thought I’d been helped, wouldn’t the most sensible thing be to confirm before helping the second person in line? With so many pizza options in EG, I can’t see ever coming back here again.

Horrible! Pizza is very very greasy!

Great idea to have a take n bake, highly recommend this pizza