Papa Johns Pizza

Rude

Been ordering from here for years. Never had a problem. Ordered tonight at 10.17. 6 sides. Order accepted, tracker says ready at 10.30, then nothing.... No "on the way" . You waited until 11 o clock to cancel my order without telling me and clearly closing up shop because I rang like the tracker told me but no answer. So now I'm down the money and I've got no food. I wouldn't mind if you cancelled and told me and I could go and order more food but like cowards you waited until yourself and the rest of the other places were closed and then cancelled without even notifying me. So yeah thanks a bunch. Gutted coz we love papa's but you didn't even have the decency to tell me you couldn't be bothered to send me my order.

It's closing down

I love the pizza which uses a snail for marking its so good

Dreadful customer service. Pizza in itself is fine but the customer service is shocking. They pretend food is dispatched when it's clearly not and if you chase it they are likely to hang up. There are many better places in upminster for this kind of food.

This branch is very bad. The pizza was shambles. It looked like someone droped it and still packed it. The cheese was missing on half the pizza. They didnt put stuffed crust even tho i paid £3 extra each pizza for stuffed crust. Then they didnt answer my phone. Was about to go to the store for a refund but my family stopped me incase i go prison over a margarita. Ordered online on a Monday so it's not like they were super busy. Will never order from papa johns again in my life. Absolutely rubbish staff who have no care of customer service. Management should look into this before u lose all your customers.

The best place to order your pizza because they have the best chefs to prepare your order.

Said 20 minutes and it’s taking 30!