Papa Johns Pizza

Its pizza

This place is a joke. I ordered a pizza and bread sticks for carry out. Got it home, and there were 0 garlic sauces. I ordered 2 additional, plus the one it supposed to come with. When I called to inform the “manager” she snarkly replied that she personally put them in there. There were none, in either box. She got an attitude and stated that she refunded my $2 for the sauces. I explained that I didn’t want a refund, I wanted my sauces, that’s why I ordered them. She made me feel like I was lying about the missing garlic sauces. When I asked to speak to a manager, she stated that she was the manager. I asked who the GM was, she said they didn’t have one(makes sense). She also wouldn’t give me her name. I was tempted to get in my car and have a spirited conversation with this snarky “manager” but thought it best to let calmer minds prevail. So here I am online complaining about $2 worth of garlic sauces lol. Seems petty, but it really pissed me off. I can deal with the fact that they messed up, but to not make it right, I.e. send a driver out with the replacement sauces, is a testament to their lack of care for customer service.

Normally this location is pretty decent but today I ordered and they gave me "essence of green pepper" and hardly any actual green peppers and the few that are on the pizza look extremely old and shriveled..disappointed to say the least

Awesome staff, fast service and as expected food was exactly what I expected and wanted can’t ask for more.

Food looks wonderful but the register lady “claims to be manager” doesn’t acknowledge any of my words. Very rude and short tempered. She slammed the register as hard as she could and scoffed at me multiple times. I paid over $40 for my meal I just wanted good service I told her have a good night god bless and walked out with a smile. I called in to acknowledge the rude behavior and she couldn’t even say sorry or anything of the sort. This behavior is unacceptable I will not be buying from this lady again. Yo the kid in the back making the pizzas they turned out wonderfully so sorry you have to deal with that so often.- the stuffed crust pizza I ordered was regular crust this place is ridiculous I tried to give it props but again I have half cups of marinara and the disrespect is crazy- this place will never get my order again!

Everything’s good I like y’all but a dollar for a half cup of marinara is ridiculous 👽 hard, burnt, inedible Oreo bites

Absolutely trash! Some of my order is missing and nobody will pick up at Papa Johns! Id like a refund meaning half of my veggie pizza is DOUGH without anything on it. Ridiculous, never will spend another penny at this place. DO BETTER!!!!!!

Takes an 1 1/2 to get a pizza. Have had this issue before which is why I've chosen to order pizza from everywhere else. I would suggest another pizza place or pick up because then you'll actually get to eat it soonish.

never had a problem until yesterday, horrible manager named Jennifer. would give 1 star but too easy to remove. my coworker n I split the deal 2 for 6.99 and 3 extra garlic butter. philly papadia (my fav) and medium pizza. we opened it and both cooked horrible and no filling in Dia ans skimped toppings. I called right away, driver was down street. I said there's no filling and 1 piece of meat n it's cooked bad. Jennifer the management said she made it right and cooked it right, interrupted and refused to exchange it, remake or refund n was proud of it. never have had the food there so bad and rude customer service skills x10. so 40$ was total on food the he ate the middle out (crust overcooked) of and 2 bites fromDia.. I coulda made over cooked bread n saved 40$ and a narcissistic phone call. Goodluck to employees.

When I called to place order they said 20 minutes for carry out an it was 1 hour an they told me to be patient I will never order from u guys again

I called to make a complaint about my delivery driver. I gave specicfic intructions where to leave my order and they didnt leave it where I instructed. I caught the guy before he got into his car, and he didn't seem to care much at all. Didn't even apologize. Everytime I called it seemed like they would pick up and hang up. When I finally got through the manager answered and I told him it seemed like they were hanging up on me. He immediately got an attitude with me and started ranting not giving me a chance to speak. I raised my voice to speak over him to tell him he doesn't have to give me an attitude, and that I am actually calling to complain about a delivery driver. I didn't even get a chance to complete my sentence because as soon as he heard me raise my voice he hung up on me. So I drove down there to obtain his name so I can report him to corporate. When I asked him his name he told me it was none of my business and to get out of his store. I told him he had no authority over me, and that I originally wanted to complain about his delivery driver, now its spun out of control into this. I told him you don't hang up on your customers. He told me he was going to call the cops on me if I didn't leave. I mean what kind of person runs his business like this? Call me old fashioned but you just dont treat your customers like this. I will never order from, or return there ever again.

Refused to bring the garlic sauce I paid for and would not give any discount. Plus he was very rude.

Plastic chunks all over the bottom of our food. When we called they told us theres nothing they can do about it.

Ordered online and they used Doordash to delivery food. Doordash says order was canceled and text from Papa Johns says order is taking longer then expected. When I call to find out what's going on after an hour from placing my order I get told that my food isn't there and they have to void my order to get a refund and then put the order in again. Not getting the money back right away so why would I order again and get charged twice. Nothing was offered to make up for the issue. I avoid using Doordash for this very reason. I've had food picked up and not delivered from Doordash numerous times.

Couldn't understand the person taking my order. Ordered from somewhere else. 2nd time ordering want to know my life story instead of taking my order. Just take the order and deliver. Why all the questions