Papa Johns Pizza

To start, the uniform on an individual had pizza dough over it upon collection. The interior of the shop doesn't appear updated or as clean as you would expect it to be. Customer service isn't up to scratch, prioritising calls instead of dealing with customers first in the shop. The pizza wasn't cooked as well as it should have been. Overall I cannot recommend it here.

Foods okay but service is a big fat 0. Tried to make me feel guilty and responsible for their failure at quality check. I ordered a BBQ pizza, but they had not added the BBQ sauce on the pizza!! I will repeat, NO BBQ sauce. I called thinking oh well mistakes happen, but had to argue with them to swap out the pizza with another. They only wanted to send BBQ sauce (but I know it should go on prior to the oven) and then they started making stuff up about delivery times and me making late calls to them, so confusing. I couldn't believe my ears. They swapped out the pizza in the end after I had to get incredibly firm with them, but the driver said at the door we shouldn't have eaten the 1 slice. Well someone had taken a bite before realising no BBQ sauce. Then the driver started questioning costs and saying that someone at PJs will have to pay for the pizza. What has that got to do with me? What are these guys on? All I wanted was a BBQ pizza!!!!

Great customer service. One of the pizzas I ordered was wrong and they were able to rectify it. Very pleased with their service and top quality pizza from Papa Jones.

Got 2 stale pizzas 2 hours late. Emailed head office but had no response in months. I know PJ pride themselves in fresh produce and dough as I used to sell pizza products and delivered to the first store in London. I've had great PJ pizza in the past from other stores but No excuse for what I received from Biggleswade store and no apology, compensation or explanation. Bad pizza.

Overall a great experience from ordering to delivery. Professional Delivery Staff