Panera Bread

Overpriced. The soup was warm.

Whew! Where do I begin!? Currently, Panera Bread has a promotion for “free delivery!” HAH! No it isn’t! I was about to order for the delivery using the promo. To begin with, they up charged EACH of my entree’s over $3! When I went to apply the promotional code, it took off A Whole Dollar Bill! That’s right, only $1! Where’s the deal!? Where’s the discount!? I opted out of the delivery and saved myself over 10 plus dollars! It doesn’t end there! I pick up my food and look through the bag to check if everything is okay. One of my “whole salads” is lopsided in the bag…talk about tossed salad! I don’t mind adding a tip to pick up my order, at least appreciate it and provide me with better customer service experience, thank you!

The food is always good and always tastes fresh. Thank you!

Every time I’m given such a small portion for a large item. Doesn’t make sense

The food was great, but the service was really slow. They didn't have a cashier for about 5-7 min. We placed an order at the self-kiosk because we didn't see anyone or anyone say something to us. In my opinion, they need to work at the customer service if they are busy, I totally can understand, but we were confused waiting for a cashier, we could use that time to order, then I ordered an apple juice, a sandwich, chips and a soup. Everything except my juice was on the tray, so I asked at the pick-up area, and they didn't know about my apple juice. They told me to go at the front with the cashier, she didn't know because again, I placed my order at the kiosk, she asked for my last name when I didn't give them my last name. Then, after giving her my name and last name, I explained to her that I was just missing an apple juice. She checked again with the pick-up area, and finally, she said, "Oh yeah, it's right there next to the cookies." It's ridiculous. I spent that long just for an apple juice.

Keep changing and improving. Coffee cant get better so no improvement here; ). I recommend.