Panera is too expensive to enjoy anymore, portions are smaller, and they take 20 minutes to get me a salad.
One of the better chain restaurants in Holland. Cinnamon bagels hit the spot…
I love the Agave Lemonade! The place is really nice and food is great! And did I already say that I love the Agave Lemonade? 🫶❤️❤️
Just a comment, please check your orders because this is the second time that I ordered mac ‘n cheese with bacon. And the bacon is missing!!!! See the photo that came with this review.
Expensive but good, my onion soup could have been warmer for my tastes.
04/16/2023 visit, tables were dirty, ordered online and the order was at least 10-minutes later than forecasted by the app, sandwich arrived without the specified cheese. Panera used to be top of the line for fast casual, but my last 2 visits there have been disappointing at best. I'll agree with another reviewer that the soups are never served hot enough. They should preheat the china bowls that they serve it in.
There just seems to be a general malaise to all national chains in this area. I'm sure part has to do with hiring, retention, and training, i.e. one has to retain an employee to train them properly. And it's my opinion that most chains do not pay enough to retain great employees, leading to mediocre dining experiences.
Note that the manager did follow up via email and offered to comp me a meal, but I probably won't go back as several other things that have transpired with the chain that I don't care for, like reducing the menu drastically, eliminating the baker positions, etc. There is a general belief that they want to make the company as profitable as possible so that they can get a good price when they sell the company. They simply don't care about their customer base anymore. I am reducing my rating by 1-star.
Update: Since my last review, I have not been back and will probably never eat there again. Portion sizes are small, there's been many menu and corporate-mandated changes, it's just a former shadow of what they used to be, and it is no longer a good value. Panera, this is how you lose customers.
The only reason I come here is for the drink club. it's a solid deal and sometimes you'll get offers for $2 pastries. The employees are always very friendly. It's nice that they added a drive thru option for the drink club. The new teas and lemonade have very little flavor though. And drink options are very limited.
Hardly anything on the sandwiches any more... more expensive and now it's all bread...
Had no avocados available 😔 but sandwiches were still good.
Looks run down. Food was bland.
Clean facility, fast service good food.
Always get the 1/2 sandwich + soup combo; their broccoli cheddar is some of the best. Tried the new "Italiano" sandwich today and was really impressed, definitely a new favorite. Lots of flavor, the garlic aioli is really good.
Slow service. Food was pretty good though
Chicken noodle soup was amazing
Nice Panera location on Holland’s northside. Fresh, REAL food- and more expensive because of those facts. My only complaint is that the soup is never served hot enough!
Update July 2024- the soup was hot and probably the best tasting French onion soup I have ever had at a Panera location. Good job!! The salad was perfect too. It’s a little pricey , but it’s healthy and fresh!!
Great Food ,
Great Service,
Great Drinks,
Very Very Clean
CMC Photographer / Reviewer
Your worker Michael is THE BEST. When we went in, my mother started choking. He quickly took action to save her 🥲. After that, he went on his break and filled up our gas tank 😭😭. Angels like him are too hard to come by.