Ratings of Panera Bread

google
Google
4.0
(623 Reviews)

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Location & Hours

Counter-serve bakery/cafe chain serving sandwiches, salads & more, known for its bread & free WiFi.

1400 Butterfield Rd
Downers Grove, IL 60515
Monday
7:00 AM - 8:00 PM
Tuesday
7:00 AM - 8:00 PM
Wednesday
7:00 AM - 8:00 PM
Thursday
7:00 AM - 8:00 PM
Friday
7:00 AM - 8:00 PM
Saturday
7:00 AM - 8:00 PM
Sunday
7:00 AM - 8:00 PM

Recent Reviews

google
Feb 2024
Great food, per the usual. It just feels like the 1/2 sandwich is more of 1/3 of a sandwich
google
Jan 2024
I came to this location a couple times in the past for a prepaid pickup order (just bagels) and they never had it ready on time. One time they were all standing around talking and I had to literally interrupt them to ask where my order was, so I got an attitude from them LOL OK! I decided it was easier to go elsewhere. Well, I apparently forgot the bad experiences a year later and placed an order online and prepaid. It was ready on time, but the bag was sealed with tape. When I opened it after I got home, there were like 10 cinnamon bagels (I ordered chocolate chip) and I *despise* cinnamon. There was nothing on the bag or receipt indicating the substitution. So, I drove back and told them, assuming I just got the wrong order or something. The guy was super rude and said "ummmm so the problem was, we didn't have any chocolate chip bagels." What? First, why didn't anyone NOTIFY me of this so I could just cancel it? Second, who does that? When I order and pay for something, I expect I'll get what I ordered... not whatever you decide to toss in the bag! I'm legit confused.
google
Jan 2024
Came back home and they gave me the wrong order. Then on top of everything they spit in my food. I called the store to Address what was done and of course the manager apologizes then hangs up. Never go here to eat.
google
Jan 2024
Friendly staff, good coffee, good food. I used my coffee subscription.
google
Jan 2024
They don’t have the write bread for each sandwich’s. The manager hires ignorant little girls here. One straight was laughing in my face about a question I asked. Then started to Laugh at the situation when she went to the back. I told the manager and the manager must have said something to her because she looked right at me and was laughing again. Very rude little girls
google
Jan 2024
Coffee is no good with the new machines
google
Nov 2023
On this past Friday, November 3rd. I ate at this location and the customer service was over the top good. I ordered the Chicken Cobb salad and it was delicious.

Frequently Asked Questions

What is Panera Bread's rating?
Panera Bread is rated an average of 4/5 stars across various online platforms.