It was not communicated to me while waiting for food outside after paying at the drive thru there would be a 20+ minute wait for Teriyaki Chicken. Had that been communicated, I could have easy picked another protein. Instead, my food just sat in boxes while the chicken gets prepped. Food here is usually good, but some staff training needs to happen here. Had to take a refund after waiting for so long. Was not given the food, the noodles just went right back onto the bar.
Was waited on by Joy. What the exact opposite of her name. She rushed through through getting my order then after I was rang up she bolted away before I could ask for condiments. Then I stood there waited for her to complete the next order. I asked her for soy sauce and she gave me a nasty look and handed them to me. Everyone has a bad day so I only took off 1 star for that. The atmosphere I would have given negative points if I could. One of the employees was having their ears pierced or some other facial cosmetics done at one of the tables near me. I don't think this would be considered sanitary and may be frowned upon by the health department. Not to mention how it looks to customers.
Service was extremely slow and they were out of a lot at 6:30 pm. They said 8 minutes on the teriyaki chicken but it took more than 20 while the rest of the food sat on the counter and got cold. I'd have rather gotten the rest after the chicken was done. They took that money first and fast tho. We weren't given the teriyaki and the new crisp shrimp was soft and gross likely from sitting and steaming next to the noodles. Waste of money and time.
The food is great, but they ignore people ordering inside. They had three people doing online orders & two of them were working the drive-thru.
I got food poisoning from kung pao chicken and noodles on November 10, 2023. I suspect it was the noodles, because they were lukewarm. I see the last food inspection score was 83.