Olive Lebanese Eatery

I placed an order at this store, thinking it was the Lebanese place right next to my office. However, I realized that it was a different location far from me after seeing the pick-up address. I immediately called the store and informed the lady about my order. She acknowledged seeing my order but advised me to call DoorDash to cancel it, as the order was placed through DoorDash, even though it was for pick-up. I promptly contacted DoorDash to cancel the order, and they in turn called the store. Unfortunately, the store had already prepared the food and was unable to cancel the order, despite my efforts to notify them within a few minutes of placing the order. Upon calling the store again, a lady answered and asked me to hold, engaging in casual conversation and laughter while I waited. When she returned to the phone, I explained the situation and mentioned that I had called twice before to cancel, but now I was unable to do so. In a rather mean manner, she responded that since the food had been prepared, I should not have placed the order if I couldn't pick it up. I am extremely disappointed with the way she handled the customer service. Now, I am left with the burden of paying for food that I am unable to pick up. It would have been a different scenario if I had called the store 10 minutes later but I called immediately. I am thoroughly disappointed with the customer service provided by the lady, as it came across as mean, unprofessional, and ignorant. Update/Reply to the owner’s comment: Wow! What kind of customer service is that? I immediately contacted you and DoorDash, and I have all the details in my call history. The entire conversation took place in under 10 minutes. It's unwise to lie about what happened in the review to the customer. You really need to improve your customer service. Good luck!

Amazing food and service. We were a large group of 14 people including couple of kids. They greeted us with smiles and quickly put together couple of tables for our group. Food and drinks came quickly, everything was fresh and delicious. Our server was very kind. We had a delightful experience.

This is a GREAT place to eat good, fresh food at very reasonable prices. Vegetarian options. Excellent, friendly service. A favorite brunch and lunch location.

I like the hummus, green salad and eggplant if not too. much salt is added. Key thing is they do not honor the points -reward system so beware if you're spending a certain amount in hopes of a reward. It'll never happen. After contacting the 3rd part point system company I was told it's up to the restaurant to get the points. See owner is pointing the finger to the 3rd party- when indeed it's the owner who isn't interested in rewarding you a single thing. Dealing with the staff is difficult at times and the owner is a Micro Manager. Check your order because if the pita is not fresh they'll argue with you that it's fresh and ask you to drive back to finally exchange it for another 1. The customer service is barely there. New faces all the time- can't keep staff. Which I understand is a revolving door in this industry. It's also a sign of poor management.

Great vegetarian options! Food was delicious and fresh, and was served for takeout in under 15 minutes, ordered in-person just before the weekday dinner wave. We walk by here all the time and we've been snoozing on this place until now, but we will definitely be back to dine in. Don't wait like we did, go get Olive now!

Olive is a favorite for us near Ballston. It is consistently delicious, it has generously portioned entrees, an extensive menu,and high quality ingredients. Don’t miss the yummy grilled halloumi, the fresh hummus and the amazing pita.

2/8: I get lunch here all the time. Food tastes amazing, and is well balanced with veggies, carbs, and protein. Staff is great! Vegetarian options: Falafel items

Delicious! Came here on a work trip. Great food, fast and friendly service. The grape leaves and hummus were extremely good.

Great food great service.