Observatory

My friend and I went to Observatory this afternoon for a few cocktails to cap off our day shopping in Belfast. It is absolutely beautiful inside, so elegant, and they have a pianist playing music, which adds to the atmosphere. While our drinks were amazing, the service was quite frankly shocking. If you're going to charge £16 for a cocktail, I'd expect that the second my empty glass touched the table, someone was there to ask if I wanted another. Today, we were seated quickly with menus, and our first drink order was taken within a few minutes. After that, though, we sat for 20 minutes as each member of staff passing our table made eye contact but ignored the empty glasses on our table. At no point did anyone come to ask if we'd like to order another drink. Eventually, I flagged someone down and was abruptly left with "You'll have to wait a few minutes," which we did. Finally, we got to order our 2nd drink but then waited another 20 minutes for it to arrive. In that 40 minute wait between drinks, we could have drank another £16 cocktail each, so it seems like bad business practice to have customers at tables not drinking or ordering for the best part of an hour!

Great views of the city at night, very quiet and comfortable

Would have given zero stars if possible. We showed up well dressed and despite no signage were turned away because of “short staffing” that it was “residents only” by a very rude member of staff in the lobby. Have been here three times before with no issue and had a great time in the bar. Sad to say I will not be back.

Pessimo trattamento! Mi hanno impedito di entrare, una volta salito sul tetto, a causa di un “outfit non idoneo”. Tiratevela meno! Se il posto è così esclusivo potevate fermarmi al piano terra. E comunque un cliente che paga non va trattato così. Adieu!

Very, very disappointing. A lot of pretenious hype about nothing really! Way too unjustifiably overpriced. 2 bottles of beer, 1 soft drink, 1 Gin&Tonic £58. Service was absolutely shocking. Took 25-35 minutes for each ordered drinks round to reach table, which would be understandable if it was busy but there was more staff than customers. Overall experience: been there, fiber that; would never be back and would definitely never recommend.

Was in for a few drinks last night and waited 30mins for 2 cocktails. When we complained the floor manager was dismissive and blamed the staff.

Amazing views