Rooms are kinda dated and mine smelt like someone had doused it in Fabreeze so its concerning to think what went down in it. It's not the most accessible place, its up in a lift and then again. Great care for the dog though, that was awesome, and the staff were absolutely lovely,.
Poor cleanliness, bathtub had hair in, and was hair stuck to the tiles. Rubbish behind the bin under the desk. Pillow case had 2 small pillows in, very uncomfortable. Hotel lobby is very modern, as soon as you get up to the the room floors it’s like going back in time, very dated. Overall very disappointing
Location is a short walk from the train station and right next door to the Millennium Gallery. Staff on reception were very helpful and friendly. Good choice at breakfast and the kids loved the pool. Walkability: Only a short walk from the train station next to the Millennium Gallery and the rear of the hotel backs onto the Winter Garden and Peace Gardens.
Had to pay £15 for car parking due to location and limited spaces. Free parking at your hotel is expected in my world. Pool was small, as shown in hotel photos - and over chlorinated, but nice to have available. Staff were great. Couldn't do enough for you.
Main areas of hotel are lovely, and I was able to get parked easily. Room itself a little tired albeit shower itself looked pretty new. Room very warm even with air con on lowest setting, and whilst window opened due to the wind we couldn't leave the window open as it would then make all the doors rattle. Whilst in shower realised the shower gel bottle was completely empty. Mentioned to reception when checking out, to be told I should have rung down but once you're in the shower and have a tight schedule this isn't sp easy! Nearby activities: Restaurants, ponds forge, the crucible
Good location with car park Rooms: Good size Nearby activities: Nice swiming pool Safety: No problem with safety Walkability: Good Food & drinks: I love garlic bread Noteworthy details: Good lacation
We absolutely love staying here. The rooms are nice, the bed is very comfy and a good size! The service is great. Definitely the best hotel we have stayed in for a very long time!
I don’t have anything good to say about this hotel stay unfortunately. I had got back into my hotel room at around midnight and decided to call it a day. I would say I was just starting to get off to sleep when I hear the door to my hotel room open and a man came in supposedly thinking this was his room. I was startled. A huge error from the hotel which led me to not sleep for the remainder of the night of fears something like that would happen again. This was to apparently be followed up but I haven’t heard anything from the hotel themselves. What apparently happened was I was not properly checked in by the hotel staff when I arrived at around 3pm. My room was then supposedly vacant and so another man took it and was able to get in while I was asleep. Very, very disturbing. I wouldn’t recommend this hotel to anyone and I have yet to hear from any staff member that sympathised with me for the trauma that I endeavoured. Safety: My safety was put at risk by allowing another person to enter my room.