I love nothing Bundt cakes but the troy location literally gave me half of a Bundt cake today. I’m so sad lol. Whoever was baking today 01/29, please check what you are putting into the boxes
Delicious cakes. The pumpkin spice and birthday(confetti) cakes are favorites. Prices high so I only enjoy every once in a while. Staff has been helpful but not always the fastest. Parking by store front can be crazy. Dietary restrictions: Ask for allergy restrictions Parking: Parking crazy here Kid-friendliness: Yes Wheelchair accessibility: Yes
I come to this store often. Maybe 4-5 times a year. Every single time I’m treated with disrespect and rudeness. Personnel here is extremely unprofessional and not welcoming. Which is very upsetting giving the nature of this festive place
Update 1/3/2024: To date I have yet to have this complaint resolved. I have not received any communication back form the care team. This auto reply is a scam to show as if they’re addressing their customers concerns. Update 5/20/2022: After receiving a reply from “The Care Team” I went to the site they suggested to submit additional details as requested. To date nothing has been resolved from my issue that I had with this location. Rating is based on customer service at Troy location. I received a BOGO coupon via email. When clicking on the coupon it took me to the NBC website. I placed an order for for 9 bundtlet cakes ($45) and completed the transaction. I realized that I neglected to use the coupon. On 3-26-22 between 12:30/1PM I picked my order and asked the employee if she could apply the coupon and explained the situation. The employee refused. For a free $5 Bundtlet cake coupon you have an unsatisfied customer.
I've had a taste for the lemon cake for about 3 months now. I'm really glad that this place is not close to me. When I tell you nothing bundt cake never fails to deliver. Always moist and fresh. I can go on and on but I won't let me. Just say I ate three slices of cake yesterday. Shaking my head after this I won't be eating anymore till mid next year. 2024 this is truly, a delicious dessert where you have to literally tell yourself that's enough you're not getting anymore I will recommend this place over and over again. I love that they're always consistent with the flavor and the freshness of their cake and even the icing always the same. Always good. Always keeps you coming back for more
First time here, my daughter had let me taste her cake. It was so delicious, soft and moist And the icing was the best
I bought 4 personal sized bundle cake from a lady selling at my job, they were moist and delicious(I had the cakes in the trunk of my car for 2 days), we purchase more