New York Sports Grill

I have low expectations for airport restaurants, but this place somehow managed to crash through that seemingly impenetrable floor with ease. Worst Rueben of my life, and I once suffered badly from food poisoning from one. To order, one scans a QR code for the menu and payment is online. You’re forced to decide whether to leave tip in advance. But after we ordered, it took more than 30 minutes to get our simple bar food (Rueben, grilled cheese, and 2 quesadillas). Forgot to bring the drink included in kids meal. Had to follow-up. When the orders finally came, fries were stale. Thankfully we had plenty of time before our flight. But what about people in a rush?! This is an airport for God’s sake!!! Wouldn’t come here again if it was last place to eat in Terminal 5.

Terrible service, disorganized management and improper and double billing. We had two $12 Jet Blue Food coupons which this establishment has, I'm sure, seen before as they are exactly opposite a Jet Blue Gate and these certificates are given for delayed flights. We presented the coupons and not one person knew how to use it with their "computerized system." Nevertheless, i was told my coupon was accepted and charged $5 for the excess charge. Despite a manager's "help," my wife's coupon was never successfully applied. Moreover, not only did I NOT get my change for the $5 payment, despite repeated requests no receipts were given. We left when our delayed flight was called for boarding. Upon returning home, my CC bill showed that neither coupon was honored, or even my $5 payment AND I was charged full price for both meals. I would NEVER us this disorganized place where no one knew how to properly operate their own billing system.

Breakfast terrible. Looks and taste like plastic. Ordering system totally impersonal.

This Sam Adam's 25oz cost $20 Gotta scan the code on table and order.

This is a cool place to sit relax have a beer and order some food. I’ve been here before last time I got one of their burgers and it was really good this time I tried their fish and chips. They were kinda sad and they had no malt vinegar to go with the fish and chips. I feel like they need to have that when offering fish and chips. If I eat here again I’m most definitely get their burgers again. They have a huge selection of beer and drinks, a better place to get a drink and watch sports while you wait.

Good food, airport prices. Worth coming too for a feed and a strong pint pre flight.

Normally eat well while in US airports and at a fair price. Not now or, at least, not here or this time. Ordered steak (rare) with salad and fries, a bottle of sparkling water and chocolate cake. Water came immediately, food didn't come, spoke with the waiter, would look into it and he didn't come back. Steak finally appeared and it was overdone, nowhere near rare. Cake was missing, asked for it (nicely) and got a funny look. Cake appeared after considerable time. Meal price for 1 person 68 USD. Regretted the visit.

Dirty restaurant, over priced, food that tastes like it came off the back of a large truck and went straight into a fryer. Bright spot? Service was OK, maybe that's because it was fairly empty? Beware, a tip is automatically added even though you don't get "real" table service. Avoid and grab something at the food court....or better yet, make a food purchase outside T5 and bring it with you.

This place is actively horrible. U have to order on your phone and then it asks for a 20% tip. Food was not edible and staff doesn’t pay attention to anyone

Absolutely detestable customer service, the Staff clearly has had no training on how to treat people in a respectable manner. Rude and mediocre food.