Nando's Nantgarw

Short staffed, couldn't be seated, asked to wait 5 minutes in waiting area so they could catch up on orders. 20 mins later, I was still waiting so we left.

First time in a long time we have ordered for collection. We ordered a family Platter, another whole chicken and a chicken liver. The whole chickens were meant to be Peri Tamer and Medium spice and both come plain. It took 20mins to call the restaurant and I was asked to email a photo. I explained the kids have all eaten as I had to brush table BBQ sauce all over both chickens seeing as they were plain and dry and tbh after we were waiting to eat, taking photos didn’t enter my mind as it was all rush rush with 3 kids all hungry as it was getting on for 18:40pm. I wish I took photos because the chicken looked awful even after I brushed BBQ table sauce over it, it just wasn’t the same at all. We are or were huge Nando Fans and we normally eat in and it’s always nice but after the service I have received from Nantgarw I will NEVER re visit this place again. I emailed as I was asked to, then got a reply saying I was asked to email photos “that I didn’t have” even though I explained I didn’t have them and replied to now be ignored. Who ever emailed me “manager” I assume didn’t leave a name on email or even bothered to reply to me after my second email. Shocking service and not to accept they messed the order up is even worst. The chef would know damn well he didn’t put sauce on either ‍♂️ As you can see from my pictures the email I received didn’t have a name of who sent it “poor management” and then I haven’t received a reply from my second email that warranted a reply.

Nice staff, food was nice and all really fast.

Only gave a 4 on atmosphere because it was a busy day , friendly staff, lovely tasty food Parking: Plenty of free parking Wheelchair accessibility: Available

Love the takeaways, everything packaged well, and most importantly food tastes great too.

Can't fault it been here twice now .swift service and lovely food .need to book at the door and then they will say there's a half hour or so wait. Good atmosphere and always busy

Well, let's start with where we sat. Let's just say I don't want to he looking at my menu while also seeing a woman sniff her armpits in the waiting area, extrem disgusting. They shouldnt have the waiting area small wall thing right next to tables, no pricacy for conversation and unnevering to be watched while eating. I explained I have celiac disease and asked what I could order. I was told to speak to the manger to me and my partner agreed on the £27 sharing plate, which wasn't worth it, tbh for 2 people. Explained to the manger my dietary issues she made no comment about the garlic bread on the plate as we assumed it would be a bit more spread out didn't explain if it was gluten free or not and when it was taken to our table after watching it sit under a hot plate for 23 minutes it was I'd say inedible the bread was touching parts off the food so I obviously stayed away from that. Unsure of how if the glasses and knives were boiling hot to touch, shouldn't the food be a bit more than luke warm. Many staff members were there and very attentive to the cleaning, which I was very happy about. Had heard and lemon chicken which had 0 taste to it I'm unsure why nandos is highly recommended