Nando's Leeds - Trinity

Quite annoyed actually. Went in today being told I can’t have hot water for my child’s formula milk. They said they can warm milk somehow in a bottle but cannot give me hot water due to safety. It waters in a bottle, I mean it’s a common thing most people do everyday which is to warm water. There is no rocket science to this. Then also told I can’t have my pram in a certain place so I said to the staff that’s fine but it’s your responsibility to keep the pram safe. Nope they then said no keep the pram and we’ll give you a more suitable table which is fine. Strange because I’ve been here many times and never seen this manager before and today the staff were just being awkward. When the food came, I didn’t complain because I couldn’t be bothered but my food was mixed up between my friends and my order so we ended up sharing out of each others plates. I had to go to Costa next door to get a tiny bit of hot water which they kindly did for me and were also shocked that nandos couldn’t give some hot water. It’s quite laughable really. There excuse would be oh we don’t have anything to warm it with. I am sure you can heat water somehow. All I was asking for was about 100ml

Lovely atmosphere food superb.

Ohh the staff is really friendly and polite.

Chips were cold but they replaced them, then I found a cocktail stick layed horizontal in the middle of my chicken burger and then got a hair that was attached to the burger in my mouth. service= good. food= apauling, vile ,foul nasty

Beautiful food, hot and served with a smile Full marks

Lovely food , good service