Nando's Ilford

Usually it's not that bad, but this week we had to wait 1:20 minutes Wheelchair accessibility: Plenty of tables on the ground /flat level

Can't go wrong with a cheeky nandos! The staff are such lovely and welcoming people, so shout out to each member who worked today Food and drink nice as expected and music gives the vibes

This Nando’s is the best Nando’s experience made possible by Neil! *Nando’s Neil deserves a pay rise!*

Great service by Karolina. But please sort your telephone out :)

Went to eat here alone, the staff who was meant to manage the queue called me up, then another guy said he was first, I was asked if I was first to which I replied ‘yes I believe I was first’ and the waitress took the other guy and said you’ll be next. After eventually being seated, I went to the counter to order, nobody was there so I waited, the lady came over to take my order and there were two other people waiting in the queue, again I was asked who was first to which I replied again, ‘I believe I was’ the lady behind the counter then turned to the other customer and just started taking the order from them. It seems like they must be extremely desperate for staff but as a nationwide food outlet, the staff standards are disgusting! I left disappointed and still had to pay for parking.

Today I had lunch at Nando’s, Ilford. This time it was absolutely quiet, no customers. I was greeted by one absolutely lovely guy, his name is George and he had a “ trainee” budge. He showed me a table, gave menu and asked about allergies. He kindly advised me to order from the cashier as I don’t use barcodes. Then I went to the cashier to order my food and the girl at the counter actually reduced my good mood. On the receipt her name is Catia, she was young black girl, not tall. Her face expression and service wasn’t nice. I felt unwelcome, like I personally bothered her being there or maybe she just hate her job. No smile, no engagement, barely any eye contact, total indifference. Didn’t explain me where I can get cutlery when she brought me my meal. When I left the table and looked around, then she showed the direction by her hand. Please can you retrain this particular person, I would love to give 5 stars and I gave 4 because of this attitude. Plus George( bless him) was absolutely amazing! He kind of balanced it out. Hope he will get some recognition or bonus. Thank you.

Food was not nice. Service was good, Seating and space is fine. The food was Dry, burnt and had no flavour even though asked for extra hot. Disappointed and will not be returning to this branch again any time soon!