Mochi Xo

This was not good

‼️WOULDN’T RECOMMEND IT‼️ Writing this after I’m now leaving Mochi Xo in the NWA Mall, the service was TERRIBLE and EMBARRASSING! As i went to place an order for a normal mochi donut and was talking to the cashier, the, i guess “manager?” or should i say CHILD (because she honestly looked to be 15 years old) interrupted me and the cashier to scold her in front of me for a simple mistake. I thought it was a little strange to go off on your employees in front of customers, but i kept my mouth closed. As I then proceed to pay, the manager AGAIN stops both me and the cashier and explains that the CASHIER put in the total amount of the donut wrong (in front of me). It wasn’t wrong. I’ve been going here for about a month now and know the price of a single mochi donut, but because the child manager persisted that the price was right I gave up and didn’t purchase it. Hope this post will be a heads up to anyone considering on going to Mochi Xo now, some ignorant kid is running the show!!!

The boba was amazing , and so are the donuts ! They just came out with new potato swirls and macaroons , and those are the best things I’ve ever tried. The workers are also super sweet and have good customer service. Definitely recommend this place.

Amazing egg rolls, great drinks and sweet doughnuts

The tea was really good, though my friend said he couldn’t taste the Oreo in his Oreo tigers eye tea, but that it still tasted good. The Mochi donuts were really good, not as airy as standard basic donuts but had an almost cake-like texture and they were really good.

Very slow! 3rd time I’ve been there and it’s taken 15 min or longer each time to get a single drink. Only 1 person working trying to fulfill multiple orders. Get some help!!

Please train your staff to not stuff 12 donuts into one box where the box couldn't closed and donuts ruin from piling on top of each other. She was not even friendly and couldn't understand when I ask for 2 of each.