Milkcraft New Haven

On a cold wet day, we decided to check out some spots in New Haven (hour drive). This spot was one of them. After driving around forever trying to find parking we finally got to this place for shakes and the shake machine was down ‍ Wasted a lot of time.

Stumbled upon this place while walking back to the parking garage while visiting the area. Place is modern, exceptional staff and GREAT music playing. Wait was short, menu is fantastic and you can't really go wrong with a cone, cup or shake! I got the fruity pebbles and milk while my girlfriend got the sea salted caramel with kettle corn. Fantastic! Get. Down. There.

Just wanted to give a big shout out to Joseph who is so kind, honest and professional. Always has a smile on his face and welcoming. I have seen him in both Fairfield and New Haven locations. My favorite ice cream is the cookie butter with Oreos

Joseph was really helped me out with getting out my car. He Went above and beyond. Ice cream was great! Loved the strawberry. Definitely coming back!

Not even welcoming. Bad customer service, as if I’m making the employees life harder by ordering ice cream. They no longer make the ice cream right then and there so they didn’t have 3 of the ones I would order. I had to wait 10 minutes to find out they didn’t have what I wanted and there was no one else in line.when they first open they were the best, now there nothing special.

Went here at 10:20pm and the doors were locked but there was about 8 people in there. How do you say you close at 11pm and lock the doors a whole 40 minutes before? Bad business!!! Every time I come here the employees are always rude and miserable no customer service experience whatsoever. This business has been getting worse and worse since they opened.

When this location first opened it was legitimately some of the best ice cream I'd had in New England. It has fallen far from that day. The ice cream is no longer made fresh and the waffles are overcooked and crumbly. The flavors are muted from those earlier days. If I came here for the first time today I wouldn't return. I can only hope there's a return to form because at this price point there's better ice cream for cheaper nearby.

Love it here best Ice cream ever!