Mikoto's Express Raeford Rd

The food is good but you better check it before you leave because several times items were missing

After waiting almost an hour for my food, they forgot to put the chicken in my chicken entree. I called and the girl I spoke with told the manager I was calling about missing food. They argued about my call for a few minutes and I heard the manager say I was a liar and that they didn't forget to put the chicken in. I asked to speak to the manager. After I told her that I heard her call me a liar she said it was my fault for not checking the food before I left. She said I could bring the meal back and show her the chicken was actually missing and she would remake it for me this time only. I told her it was not possible to me to come back and basically said there was no other option. No partial refund or credit. The way the whole thing was handled was very unprofessional and rude.

I have never been to this restaurant until today and after today, I will not return. I called my order in at 5:28 and was told 20 minutes. I went at 6:00 and my food was not ready. A young lady came to the window and called out an order that was not mine and then returned and told me that I was waiting on shrimp. We all know shrimp only takes 5 minutes to cook. When I asked for a manager she told me I had to wait. When I told the girl I wanted a refund she said ok. I then said could I have my food and the girl at the window said ok. Once my refund was given I asked for my food and the manager came to the window and said no food I already gave it to someone else. So not only do I have my food but I wasted an hour from 5:28-6:17. Don’t visit this place if you can help it. Go somewhere else.

Awesome experience. Jerome is a fabulous chef with a great sense of humor. Server was very responsive and kind as well. Loved celebrating my birthday here!

Horrible service. Ordered food, because of traffic didn't get to the pick up window until an hour later. Then they tell me I'm gonna have to wait because they're out of rice, but only after I've already paid. Never coming back.

Amazing atmosphere, great food, and a nice selection of drinks. Weirdly we waited in the lobby for what seemed like an eternity because no one was there to greet us and/or get us seated. Also there’s no sign saying please be seated or please wait to be seated so… pretty awkward. Not welcoming at all. Downright confusing unless you’ve been there before (which we had not). It took so long for anyone to talk to us we actually started to find a seat ourselves when someone acknowledged our existence. Aside from that I recommend them.