Mercure Bedford Centre Hotel

Room was clean and functional. Stairways and corridors look a bit tired, carpets in these areas could fo with a clean. Bar area was nice with a view of the swans on the river. Breakfast selection good, service at breakfast was excellent. Friendly staff at reception.

Old and run down. Two fire alarms over two consecutive days, the fire brigade don’t even turn up anymore. Worrying. Managers email given out at the front desk at first hint of somebody not being overly happy with anything, but he’s mysteriously never in the building. Won’t be staying here again, makes you rethink staying at Mercury hotels again.

A strange hotel and not a 4 star. The staff were good and the rooms clean but the place is rundown and in need of renovation. The rooms have the bare minimum like one small bottle of water, no hairdryer, no iron, no robes, one chair to sit on, no desk chair at the desk. The heating did not work and reception needed to control it, the bathroom door stuck and needed to be yanked open and closed, no main lights - only bedside. The carpets were old and dirty as were the dated suspended ceilings. Old moldy grout in bathrooms needs replacing. Also the building has flats above and their is an access through the hotel reception which means anyone can walk in which is rather concerning. While we were at reception people came in to use the loo who were clearly not hotel guests and the receptionist made a half hearted attempt to ask them to not use the toilet. A group of people gathered outside both days in the evening on the area outside, presumable to use the loo etc. Didn't create a good impression. A hotel where no one in head office at Accor Hotels cares about standards.

Elizabet was a great receptionist and a host of the Hotel. She has taken care of all my queries in a professional manner. Great stay, superb rooms

Was useful for where I needed to be. Would not stay here again. Could've stayed somewhere else for the money. The bed was clean. Carpets were dirty. Windows were horrendous! The receptionist made me wait 8 mins before I checked in, really! Downside, they have kids running the hotel of a night.

The hotel is centrally located and it has a great riverside view. The staff were very friendly and our room was clean and comfortable. The buffet service breakfast was excellent and there were good hot and cold options. We enjoyed our 2 night stay and will definitely return.

Nice large room, good view and WiFi works well.. really good ham and cheese sandwich..