my friend got her order wrong and when she specifically put “no ketchup” on her burger, she found a murder scene in her food. Ketchup everywhere and just a cheese and patty when she ordered extra pickles, extra onions and the other condiments. She did manage to win a big mac but she is so traumatised she will redeem it elsewhere. The upstairs was so beautiful but it was ruined by sad look upon my friends face when she opened her burger to look inside. I was disappointed with my vegan burger, it was sloppy and looked like it had been tossed around as a baseball. A very nice woman served us, and its not her fault but i’m sure it was unpleasant to see my friend bawl her eyes out in disappointment when her day was ruined with uncooked chips, unmixed chocolate milk shake and just about safe to eat burger. I can’t say i want to return, because i’m done having her cry on my sleeves over the dramatic amount of ketchup. richmond mcdonald’s, stop making kids cry.