McDonald's

Delivered by Just eat,chips cold chicken seemed it was kept warm for ages,apple pies missing,rang MC Donald's complete disinterest

Never go to this place ,dont know why I keep getting this

Wow, I can hardly belive the difference, it staff friendlyness, cleanliness, efficency and general customer service, I was shocked!. I know many of these stores have had a Refit and changed the way they do food, apparently it's "made for you" when you order! I always thought having spent, who knows how much on a Refit, that it should improve the look, feel quality and speed. I guess I got that wrong? Ordered on the app, because they say " it will make it quicker" , well after 45 mins, still waiting for 3 d cheeseburgers never arrived. Now don't get me wrong this place was busy, but they were clearly out of thier depth. I believe they call this process the 7 p's, poor planning produces p poor performance perpetually. What has happened to the fast food industry? Specifically MCD's? They have gone backwards. This system is not an improvement at all. The food was cold, missing items, poor staff attitude and not a white shirt in site, eg no managers at all. Eventually asked for a refund for the food thst never came. Here is a point. Order on screen "made for you", so obviously some else got my Double cheese burgers, so the system is flawed..... Badly flawed Still. Did I mention it took 23 minutes to get first part of the order. Who got the rest of it? Was it a mistake or did one if the staff give it to a friend? It happens alot! Seriously who ever runs this joint needs assistance, whoever owns this might actually want to deal with this issues. After all every parent in the UK knows it half term, so why didn't the business manager know and staff accordingly prep? There is only one redeeming factor in all of this, the 2 staff running around in the seating area were trying their best but obviously overwhelmed too. I wiped my own table, but not a biggie. But add this to the fast food fiasco, where the food wasn't even quality, much less fast, I wonder why people put up with such short sighted planning and quality. Let be streight here, no one cares about your staffs lack of trading, accountability, your poor management, your food supply problems, that is your responsibility not the customers. Stop making excuses for bad practice and performance and who ever is in charge, "if indeed there is someone in charge" maybe the owners should be supporting them rather that leaving them to pick up the flack. There is no doubt in my mind this is not an easy business to run. But I always understood, good leadership starts by ac tually leading so being front and center not hiding and leaving those with no stars on their badge to deal with the fallout of the 7 p's. You would of thought by now MCD's having spent possibly minions of dollars in how to train, might actually have trained some in this store for a higher volume day. I wonder how many staff went home yesterday and were completly deflated and thought, did I really sign up for this. I can't imagine how many staff stay here for long, with this sort of shocking results. On the way out the door a manager (well someone in a white shirt) was rushed over to the other side of the dinning area to be greeted by an upset customer no doubt having been serviced just like me. I did t wait to hear the conversation. It's not rocket science is just a bugger bar, and today a pathetic attempt of fast & quality food. Shame on the owners, really has it got so bad that you do not care anymore?

We ordered our food on just eat at 7pm estimated delivery time between 7.20-7.40pm will 8pm came and no delivery checked on app which said they had received my order 8.30pm still no food so rang McDonald's all they said was that I need to contact just eat nothing to do with McDonald's got to 9pm so checked app and said it had been delivered at 7.20pm well not to my address so some one enjoyed my McDonald's in the end we drove to McDonald's spoke to the shift manager explaining we had not received our order what a waste of time that was never offered a replacement wouldn't even check my order number so left in the end awful customer service never had a problem with them before

Just went through the drive through