McDonald's

Very clean

This review has been updated 1/23/24 after the owner has had an opportunity to reach out. On 1/18/24 at 9:47pm a drive thru order was made containing 4 cheeseburgers 4 chicken sandwich 20 nuggets. Parts of Chicken sandwich and nuggets ended up consumed before realizing they were raw. Buffalo sauce go figure. The restaurant hung up when called that night. Friday 1/19/24 store was called again and asked to speak with GM. I specifically asked GM 3 times if store was franchise or corporate. All 3 times was told it was corporate location. Went to store in person same date, again asked GM in person if store was a franchise or corporate store. Again to my face I was told it was corporate store. GM immediately identified the raw chicken sandwich pic as being a McChicken sandwich. GM Mrs Bautista was polite and concerned, apologized offered to refund money & replace food. But again I asked who was the owner of the McDonald's and again I was told it was a corporate store. Later Friday I emailed McDonald's corporate office only to find out the Laredo store was a franchise not corporate store. Corporate was specifically requested to provide franchise owners name, address & phone number if found to be franchise. Instead they email saying they forwarded the concern to franchise owner. No name no nothing. Monday 1/22 I get email from franchise owner rep but they took fail to identify the corporate name for franchise or it's address. In fact lady who emailed me had no reference as to what position she held with the franchise at all. Luckily for them I had the ability to think to induce vomiting as soon as discovered chicken was raw.

First and foremost. Shoutout to Ofeila Sanchez going above and beyond and catering to the guest that are seated. She needs a raise! Place is clean and playground area very spacious and laid out well.