Did not put vanilla or ANY sweetener in my vanilla iced coffee despite the screen, receipt, and sticker on the cup (I only ordered this because the frappe machine was down so was overall a big disappointment) and did not include proper amount of napkins but the food was hot and fresh and made well, and they were fast (aside from the guy at the first window who held my card for two minutes after taking my payment while he took another order, but he seemed overwhelmed). There were homeless people but they didn't bother me. I gave one some money and he offered to help with any day labor I may need. Honestly I would probably go there to give him work before I go there for more food.