McDonald's

Poor customer service

Today there was a teenager working by himself with 2 giant skip the dishes orders to prep. The restaurant was almost half full. There was about 6 people in line. The printer on the self order machine wasn’t working so everyone had to ask him what their number was. He multi tasked like a champ, moved like a ninja, and kept his composure in a very busy atmosphere. You don’t see that often these days, especially being the only one working at that time. I hope he gets recognized for the hard work he puts in and the efficiency/customer service he offers as an employee.

ZERO STARS. Myself and colleague visited here yesterday, Mar 5th, we were not even greeted by the server. She seemed upset and just asked what we wanted.. my colleague ordered a large hot chocolate. According to her, large hot chocolate is not available, so we suggested to ring in two small sizes and we'll take a large cup to pour it over. She said the system doesn't allow that, so we said we'll just take the two small, and this will solve the problem. She became agitated and told us not to argue with her. We were taken aback by her sudden outburst, unprofessional and disrespectful customer service. I know McDonald's does not promote this kind of behaviour towards customers. I started my management career with McDonald's. She then proceeded to the back of the kitchen and left us unattended, we wanted to order the muffin, and she refused to return. Then another employee came and we asked him for the manager to lodge a complaint. Guess what? ..turns out she's the manager. At this point, we couldn't help ourselves and burst out laughing. We were in disbelief! Then we were told that we would not be served and they're going to have us removed. McDonald's should review the google reviews. Clearly, there's a need for immediate changes with their staff at this location. READ the Complaints. I'm not the first to complain about this individual. I'm aware that there's a labour shortage, but is this what we have to accept from McDonald's now?? If this is a franchise, I urge the owner to take our complaints seriously. Unless, of course, one does not care and fosters the unprofessional culture their customers are experiencing at this Walmart Dartmouth location. Next time, we'll stick to Tim's, much better customer service.

Just had to wait 24 minutes for my food because they gave my mcchicken to someone who order the spicy one by accident. Even though all of the rest of my meal was ready at the time of doing that.

Asked for a small tea, large coffee and 4 hash browns… got small tea large TEA and ONE hashbrown.. I confirmed with them what it was then drove 20 minutes to realize it was all wrong..not impressed