Visited 3 days in a row during 3-5am (2/23-2/25) because I work 2nd shift. First day, the manager was friendly despite seeming short staffed and the food was hot. That's the only reason why they had the stars for the review. The following two days, no one answered the drive-thru. For both days, there was another car besides mine in the other lane and for each day, I tried different lanes thinking that maybe they weren't utilizing both lanes late at night. I left both nights without any responses from anyone, and tonight it seemed like there was someone attempting to place their order but didn't answer mine. I sat in the lanes for 5 minutes each until I gave up and left. I've worked in food for 9 years, both in crew and management, and while I understand things can happen, the worst you can do is to completely ignore the customer. People just want some type of communication even if their needs aren't fulfilled, and this is not how you treat your customers if you want to keep their business (or keep your job). If you're the franchise owner, you're losing a lot of customers from this, and you probably should look into it.