Not sure why the drive thru lady is so combative and rude. I’ve started going through this McDonalds on occasion because of work and every time I visited and got to the first window to pay, the lady would just be ripping into and complaining about the customers she just served ahead of me or someone else she served in the day. Today I went to just get a large water (I know, but I am fasting), and when I ordered it, she said “Uhhh, I can’t ring that up here, you’ll have to go to the second window.” Which is fine, so I did. She could’ve maybe just said “go ahead and pull around to second window,” but whatever. So I went ahead and started to pull around to the second window, and she popped her head out of the first window to signal me to keep driving to second window. Again, don’t know why, I was already going there lol. And then when I got to the second window, that same lady had walked up there to yell at the Hispanic/Lantina worker at the second window that “a car just drove off, just ridiculous. I would’ve rung it up but the car drove off. You don’t know everything!” And then she went away. I’m assuming she was talking about me? Because I drove thru as soon as she said second window because believe me, I’m tired of having the unnecessary interaction with this lady every time I go. I waited for my large water and then the nice lady at the second window gave me a large coffee instead. I told her I just wanted a large water and the lady said “we’ll have to charge for the large.” Which, again, is fine. But if they have to charge for the water, why couldn’t the angry lady just ring it up at the first window? Again, not sure what’s going on with drive-thru lady. I can’t tell you the amount of times I’ve gone through and she would complain, to me, a CUSTOMER, about the other customers lol.
recently visited this McDonald's location and unfortunately had a very unpleasant experience with the assistant manager. Despite being assured by the general manager, Tony, of certain accommodations, the assistant manager refused to honor them. Their demeanor was nonchalant and rude throughout the interaction, leaving me feeling disrespected and dissatisfied with the service provided. Overall, the experience was disappointing, and I hope the management takes steps to improve customer service standards at this establishment.
This place was very clean when we walked in. The restroom was very clean, which is important to us ladies. My food was fresh and hot, and my fries were salted just right. Spot on A today.