Mazatlan Mexican Restaurant

Customer service was amazing. Our servers were polite and friendly. The foods were delicious especially the chips and salsa, they serve the chips warm and the salsa wasn’t too spicy. We got carne asada and chicken taquitos. Perfect atmosphere too, and the bathroom nice and clean would definitely come back here.

Excellent food and drinks!!

Went to dinner with a close friend and had a few drinks, I ordered the chicken chimichanga, it was delicious Parking: It is behind the building which is a large apartment complex called Lumen, that shares it's garage with Mazatlan

I really don't want to bash this place, I use to work around the corner and I use to live on Wetmore so I have been popping in here for the last few years but the experience I just had on the phone prompted me to go ahead and write this review. I was so excited to take my coworker there last night, I hyped this place up to her all day. Our experience was good, they are always so quick and our enchiladas were delicious. My boyfriend works night crew so I decided to get him the camerones a la crema to go. I asked for no rice since he doesn't like rice but when I came home to put in the fridge it had rice. No biggie I figured he could just eat around it. When he actually gets home and he's eating, he is finding just pieces of shrimp tail in the sauce not still connected to the shrimp but actual little bits of pieces just in the sauce. At this point he's pretty disappointed with his meal but whatever he is hungry right. As he continues to eat he bites down hard on what we can only assume is an uncooked bean(photo below) and it hurt his tooth. He doesnt even want to finish his meal after that. After being a long time customer and spending what I spent on dinner I decide to call the restaurant to at least explain our experience. Now I know you dont know me but I have been a customer service rep for years so I treat people the way I want to be treated on the phone. I am calm, kind, and respectful. A woman picks up, I say hi and ask if I can talk to her or maybe a manager to explain our experience..she stays silent and then says "I'm listening" first red flag for me but I proceed to explain to her what happened. I wasn't looking for a hand out and I wasn't looking for a refund of any kind I simply wanted them to know so that it wouldn't happen to other customers or us if we came back again. She says "thanks for letting us know I'll notify management." And that was it. No apology, no remorse. Nothing. Being a customer service rep I can't tell you the countless times I've had to apologize for a mistake that I didn't personally make but in the end if the place I worked did I apologized for it. It's about letting that customer feel heard and being empathetic to their situation. She sounded offended and annoyed that I'd even have the audacity to call and complain. I did not feel heard, I did not feel like I was taken seriously. It ultimately felt like a slap in the face. So unfortunately because of this experience we wont be returning.