Mancino's Pizza & Grinders

Update June 2023: much better! Everything was made correctly and all the young people working were very pleasant and helpful. However, a lot of grease in the food today. Not good today. Order of nachos was made wrong, agreed to pick off the extra stuff and eat the nachos anyway IF they hadn't put the onions in, which they had so asked for it to be remade. The older lady who then asked how it was supposed to be just kept, repeatedly telling me "but that's not what this ticket says". It might not be what the ticket said, but that's how I ordered it, I didn't write the ticket, the other employee did AND she has already told you what the order should be. Grinder was also not fully heated through. Kudos to the other employee for pointing out to the older lady that I was at no time rude and actually tried to be accommodating by accepting the order wrong until the onions were discovered. Usually love Mancinos and usually have a great experience, but not today.

Good food

Awesome food, had the Calzone it was perfect!

Great place to get cooked subs and pizza

UPDATE: we received our pizza at 7:15, and around 7:40 received a call from Mancino’s asking us to remove our review because they felt the fault was not theirs, as they had made the pizza a second time for us, and it was DoorDash who should receive the bad review. We ordered the pizza through Mancino’s website. Until the delivery person texted us, we had no idea DoorDash was involved. The caller did inform us the service they use will be terminated on Monday. So I changed my rating from one star to two stars since the issue is being addressed. We ordered pizza this evening through the app at 5:35, and when our pizza should have been arriving around 6, we received a text instead from our delivery person informing us that a person came in and took our order posing as our delivery person. We contacted Mancino’s, and they told us we had to cancel the order, which they would refund, and order again. It’s now almost 7, and the kids are hungry and bedtime is delayed. The person on the phone told us “we don’t know that they stole your pizza, maybe they just delivered to the wrong house.” And then also proceeded to inform us this happens a lot. Are there no repercussions for people stealing other peoples orders? If I were a decision maker at Mancino’s, I’d want to address this ASAP. It’s a bummer because we love the pizza. But it’s too much money for this much headache, and I won’t risk it again.

Food was delicious! Such a great place to eat.