Local Tap

Unsatisfactory!

So this location had the potential to be great, but I must say two things need to change. 1) the staff, ownership, someone, I don't know who, but they have a problem with people of color. The service is garbage and they really hold some bias or grudge that needs to stop asap. 2) if a patron comes in please treat them with respect if they aren't bothering anyone. This establishment needs to do a class in service and emotional intelligence. Needless to say I will not be visiting ever again and I will advise anyone I know from going until things change.

We showed up just after 4 to watch the Florida State vs. Georgia bowl game. We asked to watch the game and turn up the sound so we could hear it. The guy behind the bar, only staff we saw blew us off and literally ignored us. TERRIBLE customer service!! He didnt offer us any service. Very neat atmosphere but will not return based on how rude the staff was.

Stop trying to make this place a club Parking: Easy, no issue

It was dead on a Saturday night, the bartenders were great. Atmosphere is nice. But I do think they should let people know there’s a 20% automatic gratuity on drinks. I was in the service industry for 6 years, so 20% is minimum for me. I just like to have the choice. Wasn’t super happy with my experience. Won’t be back for me but it seemed ok. Just very weird that it was so dead on a Saturday night maybe 7 other people tops.

Bad service and employees are not well Informed or trained

the worst customer service i have ever had the displeasure of dealing with. we called to make sure that their latin night event would allow for members of our party who are not yet 21 entrance. we were told this would be allowed on friday 12.8. when we showed up, this was not the case. we spoke to what im assuming was a “manager” there and he was absolutely terrible. he told me the only way he could help me was if i knew who i called and spoke to to which i replied that his poorly trained and misinformed employees did not provide me with a name. he also stated that any and all information that we would need in the future would be provided on their website which is completely inaccurate. their website is never (and i wholeheartedly mean NEVER) updated. do not go here. if you have any form of self respect, do not give these people any form of business. they will speak to you as if you’re incompetent and will not attempt to find a resolution or any form of explanation as to why their “policies” have suddenly changed.