Excellent service and amazing desserts! A must try!
The most ridiculous service I’ve ever experienced. Upon asking how long order will take after 40 min of wait lady on the till replied I have no clue. Absolutely horrendous, not recommended at all.
Placed an order on Deliveroo to collect from the store. We was told it would be ready by 7:20pm. It took an extra 40 mins after our order was supposedly ready to collect!!! Staff just chatting and when we asked how long they kept saying another 10 mins up until 8pm.
Zero stars would be too generous for this place! Worst service imaginable, if you want to pay and not get what you paid for, this is the place!! Ordered 2 x hazelnut hot chocolates and cornflake pie together only to get the pie straight away, then waited 15 mins for a cold hot chocolate with no hazelnuts or Ferrero Rocher (as described in the menu). The manager initially apologised only to come back with a sprinkle of pea nuts on the same hot chocolate! Well guess what I have a Peanut allergy! Luckily my wife noticed and told me before I tried it. After I raised the 2nd issue, she demeaned my complaint by "saying I don't know why you're complainning about such a SMALL issue" and proceeded to have a full blown argument infront of all the customers. The manager's attitude is SHOCKING! Clearly needs to work on her customer service skills. I hope you fix your allergy training and attitude before some gets badly hurt.
I love it here! The deserts are amazing
Great customer service from the Asian girl(didn’t catch her name) went just before closing time and she seemed like she had just started. Friendly, organised and efficient
Ordered online waited over an hour and then told my ordered has been cancelled when it was accepted
Incredible service, Yasmin was very helpful and went above and beyond even though they were closing x