Las Iguanas - Center Parcs Sherwood

Good service, very poor food, could buy better from Tesco and heat it in the oven.

One of the worst restaurant/casual dining experiences we have had as a family. We had to wait almost 2 hours for our food. 3 waiters chatting and pushing robots around. Not even a full restaurant. Throughout the whole duration before our mains came (I reiterate - 2 hours before we received our meals) they did not take away the empty plate of the one starter we shared amongst the 4 of us, nor did they check up on us. I went up twice to find a waiter to try to find someone to ask for more drinks for the children. My children were upset as so hungry and the staff weren’t apologetic or concerned at all. We should have left earlier. My 12 year old son was so tired and probably over hungry that he didn’t want his food by the time they told us it was being prepared and therefore I advised the waiter not to serve it to him and take it off the bill please. Bill came and it was on the bill! Manager came over. He offered us some free drinks - this wasn’t a solution as we had two tired fed up children. They took some money off the bill (in my view after 2 hours with no food they shouldn’t have charged us anything but of course I willingly paid). Manager went into depth as to how and why the chefs had missed the ticket for our mains in the kitchen - we didn’t need to know details or excuses. A simple - “we missed it and messed up” would was all that was warranted. I would much rather have paid in full and had a good experience as my children were so excited about the menu as they love Mexican food. It genuinely ruined our first night in Center Parcs. Luckily we had bagels and jam at the lodge taken from home for our first morning breakfast so the children didn’t go hungry. Center Parcs Mgt should really not allow this substandard service ruin their guests’ experiences and consider this restaurant partner. We have been to Center Parcs many times and are annual regulars and have not experienced such substandard service before. Advice to other guests - avoid Las Iguanas!

We visited the restaurant on an evening, but unfortunately it was an hour and 15 minute wait for food. I am obviously disappointed by the service, but seeing other reviews, it may just be a staffing issue, or a rare event. The atmosphere was amazing! Nicely lit restaurant with literal robots doing the serving/carrying the dishes, but it was funny to see 3 or 4 waiters trailing the robot trying to make sure it worked I had the Buenos Aires Burger upon recommendation, and it was very nice! My party had fajitas, which were apparently nice. Overall, a good restaurant, but a shame about the poor service.

The service was terrible. - Extremely poor allergen management, waitress was very unclear what was, and what wasn't nut free. - The waitress forgot she had taken our food order and tried to take it for a 2nd time, when the food finally did arrive, it was different from what we ordered - Only part of the drinks order arrived. - Asked for a highchair when we placed our food order. Had to go and locate one ourselves as the waitress didn't come back. Would not recommend.

Lovely meal tonight - service was fast and friendly, food arrived quick. Was hot, tasted fresh and very yummy. Staff were friendly and were quick to clear plates and sort the bill. Very impressed! 2 mains and 2 drinks - £40 which we thought was reasonable for an evening meal!

Terrible food

Avoid. Absolutely terrible. . We ordered and the starter and main both arrived together within 10 min. My rice was clumpy and burnt. The veg was hard too as if it was microwaved. The nacho starter was abysmal, the cheese was beyond hard. The waiter looked like he hated his life too - service could have been better.

We really enjoyed the food here last night but what made it extra special was our absolutely fantastic waitress, Lucy! She could not do enough... she went above and beyond to make sure we had a fun experience. Huge thank you to Tyler who made us some cracking cocktails!!! I now have a new favourite. The coconut margarita is a must! Thanks for a wonderful evening!

Why only medium steak on the mixed grill? Wanted rare, couldn't be cooked less than medium, turned up well done, no pink at all. Soft play good, and robots cool.

On entry we were informed they had no chefs trained to use pans, so multiple things missing from the menu such as tacos, fajitas and curries. A mexican with no chefs trained to use pans. How ridiculous.