Kilwins

Stopped in tonight for the first time around 10pm. About 10 employees were there, but only 2 were actually working! Many had air pods in! Ordered a shake, and we were told they couldn’t make one because they had no clean silverware! I guess it would be too much for one of the 10 employees to wash silverware! Such a poorly managed situation!

Extremely Disappointed with Moldy Fudge Experience I recently purchased chocolate walnut fudge from Kilwins. However, upon opening, I was shocked to find what appeared to be mold specks throughout the fudge. When I brought this concern to the attention of the chef(Richard), instead of acknowledging the issue, they adamantly denied it, insisting that it was simply chocolate. As someone who knows the difference between chocolate and mold, I found this response dismissive and unacceptable. I was concerned about my health and I even asked for a replacement and the staff were rude saying it can’t be replaced and should pay for another one as well. Not only was the quality of the product compromised, but the lack of accountability from the staff was equally disappointing. As a customer, I expect transparency and honesty when it comes to the food I consume. I regret to say that I will not be returning to Kilwins in the future.

Extremely disrespectful staff. Outright racist staff. I asked for an extra cup and was told it would be an extra charge. Just when i was exiting the store i heard another lady ask for an extra cup. She was offered one. No wonder tis place is literally the worse Kilwins probably in the country.

I'm not sure how an establishment with such lax cleanliness standards hasn't been shut down. You have children wearing gloves touching their phones, running their hands through their hair, and pulling up their pants. You have 5 workers, with 2 helping (barely), one on his phone, one sitting on the counter, and one sleeping in the back. You have music blaring so loud I have to shout. Which, by the way, should not contain swear words in a place with a children's section. Those children need to be fired and a health inspection needs to be carried out. People are going to get sick.

$25 for 3 single scoop ice cream cones. Braum’s is 100x better than this..

Bad customer service. Not very happy when we ask them for spoons. Please don’t go here it sucks.

Great choice for ice cream at Grandscapes!