KFC

My encounter at KFC was marred by burnt chicken, disrespectful customer service, and a lack of basic accountability. Regrettably, the quality of the food fell far short of expectations. The chicken I received was not just overcooked but badly burned, rendering it inedible. It was a disappointing departure from the flavorful and tender chicken KFC is known for. Equally disheartening was the response from the manager "Rosa" when I called to express my dissatisfaction. Instead of addressing my concerns with professionalism and empathy, the manager resorted to derogatory language, referring to me as "pendejo" in Spanish. Such behavior is not only unbecoming but also completely unacceptable in any customer service interaction.

I love the Factoria KFC! The staff is always friendly, and they let you know about saving in different buckets if you are buying more than one bucket. The chicken is always spot on and delicious!

Very friendly management. The place was surprisingly clean. Food was what you expect from KFC. You could tell that they care about the customer here.

No receipt 5 piece smaller than chicken mc nuggets all soggy for $55

The new self-service systems are awesome. Quick and easy service. Love whoever makes my Chicken Little orders wether they be original or spicy whoever makes them slathers them in mayo and I absolutely love it. The only caveat I have with this place is that we're never greeted in the establishment, even while standing at the counter, you have to make a conscious effort to get someone's attention.