Kaspa's Barry Island

Awful awful place 2 people serving an entire restaurant save your time and money and avoid this dire establishment

With just two take away cones of ice cream ordered, we were told it'd be 10-15 minutes as we had to wait for the waffles etc that had been ordered previously to be made and our order had to wait it's turn... Odd for a 30 second order when there was only 3 or 4 occupied tables, but we said no problem and took a seat on one of the many empty yet slashed up booths to wait. When it was our turn, we'd ordered sprinkles on one of the ice creams (+75p)... The server just held the cone above a large open bin and began sprinking them over the cone.... About 5 of which stuck. I said "75p worth of sprinkles?" To which he actually laughed and turned around without saying a word, to start on the next order. To top it off there were big chunks of ice throughout my banana ice cream, so it had clearly defrosted and been refrozen. Just don't go here. I have no idea what standard Kaspas has on its outlets, but I can guarantee this one falls below it. Really disappointing.

Deliveroo messed up order but store staff were helpful and stayed beyond closing to complete order or collection after having to cancel delivery

Terrible The woman who served claimed she owed the store. Knowing kaspers is a franchise...asked for our drink to be swapped as it was very powdery. Got a mango ice bubble drink in place. Was sour and tasted gone off. She refused us a refund. So rude going on bout her own experiences. Wow

Awesome desserts and amazing icecream at reasonable prices. Really helpful and friendly staff and owners.

Lovely visit to Kaspas and great service! Kids enjoyed the food and not a drop was left! Delicious, would highly recommend after the arcades but not before the waltzers :) Kid-friendliness: Great with the kids and entertaining

Shop assistant serving was nice, we were sat waiting for 30 minutes for 2 waffles. Had warm ish Waffles and it just tasted like egg mixed with chocolate sauce. Wouldn’t really recommend to anyone

Traveled 30mins to find out it was cash only. Waste of a journey . Staff not really helpful any other way to pay online . Wouldn’t bother trying again

Wasn't going to leave a review of our visit to Kaspas as I'd like to give them the benefit of the doubt but the attitude of one member of staff changed things. Whilst clearly short staffed, they managed to forget the drinks order and needed to be reminded to serve them; there was a long wait for a couple of crepes/waffles; was brought the wrong food initially; desserts finally brought to the table but was missing one which wasn't brought out until everyone else had finished but was the wrong order - the staff member did nothing but scoff and huff at the inconvenience. Asked for a refund instead of waiting as everybody else had finished and was given coins even though I paid on card and asked for the refund to be put back on the same card. The same staff member just ignored the request. There was a young lady working there who was very polite and trying her best to help everyone but the service overall was shocking.