Joy Inn Restaurant & Tavern

Been coming here since I was 11 with my dad I love this place could never go to any other Chinese restaurant after trying their food!

2 favorite things Joy inn special Wonton soup and butterfly shrimp

Tonight New Year’s Eve at 5:20pm we order our dinner . The lady on the phone wasn’t our normal lady we speak too . At 5:40 pm we received our food it wasn’t hot . We opened the bags and our green pepper with beef missing . I called right away and told the lady . She told me I have to expect this as it’s new years . No sorry no nothing . my husband heard her say we need to expect this , he wasn’t happy and was telling her loudly that he wants his food or the driver can come back and pick up all the food and refund him. She told him to calm down and gave me two choices . To take a credit for next time . Or come pick up the missing item . I explained to her we couldn’t pick up as we had had a couple drinks and it’s not right to drive and that I would like my green pepper and beef delivered . Again she said she couldn’t do that . But we payed for delivery of our food . I’ve never been treated so rudely by this restaurant as we are regular customers . The lady ended up hanging up on me . I called back and told her that I would like the missing item . She said she would deliver. At 6:27 we received the missing item . We know it’s not the delivery guys fault and we did tip him 10.00 and change . But to hear this restaurant say we have to expect this as it’s new years its unacceptable . Just because it’s a holiday doesn’t mean we should go with out the food we ordered our order was 75.64 . Very disappointed . I don’t see us coming back after the way the lady wasn’t understanding and hanging up on a customer . Not professional at all .

The price is great, but at a cost of the quality of product you get. The food is bland and does not taste fresh. The beef and brocolli was sooo smelly.

Ordered a dinner for 3 people. plus a few extras. There was 4 of us for dinner. We still have a bit leftover. Food is always hot and fresh. Staff friendly. Better then what you get in the malls. prices have gone up But that is to be expected.

Meh. It's very underwhelming to me. There are better Chinese spots in hamilton. But for the price it is 5/5. It's the classic North American version of Chinese food. Not authentic at all.