Jose's Bar & Grill Windsor

I went for lunch with my grandma I ordered the burger which was a frozen patty that was completely over cooked and dried out. My fries were burnt .... I feel that was completely over priced for a frozen burger ...

The food is delicious. Fast service. I feel fancy everytime I come here.

Great place. Amazing decor inside. Friendly staff.

I recently dined at Jose's Bar Grill, Windsor branch, and unfortunately, my experience was extremely disappointing. The customer service at this establishment is simple terrible. I decided to splurge and ordered the steak, which is one of the most expensive item on the menu. However, my excitement quickly turned to disapoitment when I tasted the soup, which was excessively greasy. When I politely brought this concern to the attention of our waiter, her response was shockingly dismissive. She merely asked, "What do you want me to do?" Feeling undeterred, I explained that I simply wished to provide feedback, as I understand that Jose's sets high prices commensurate with expectations of top-tier food and service quality. Unfortunately, this fell on feaf ears. To add insult to injury, upon preparing to leave, I was appalled to discover that the staff had disposed of my left over food without my consent. When I brought this to their attention, the only response I received was a casual "soooorry" from a different waiter. This carelessness resulted in a loss of over $100 worth of food and left me feeling incredibly upset. Seeking resolution, I returned the following day to express my concerns to the manager. However, instead of receiving an apology or any acknowledgment of fault, I was met with defensiveness. The manager's failure to offer a basic apology compounded my disappointment and left me feeling disrespected as a customer. In conclusion, it is evident that the issues with customer services at Jose's Bar Grill extend beyond individual employees. It is a systemic problem that greatly impacts the overall dining experience. I urge potential customers to consider this before choosing to dine at Jose's in Windsor branch.

Excellent Service, Delicious Food and Good Value.

Matt, our waiter, was fantastic. Great tasting food from my deluxe burger, to the full rack of ribs my mother had. Fully recommend and I will be back again and àgain.