Jimmy John's

Great customer service

I have ordered online more than 3 times over the course of the last four months and every single time they call me and say they don’t have any drivers so they will have to cancel the order and refund me. I have yet to actually be refunded on any of the orders. Do not be “online” for orders if you can’t actually fulfill.

Food is great but they do not honor their posted business hours. I have stopped numerous times during the business hours posted on their doors and the doors were locked with no notice. Today we went at 3pm when business hours are posted open until 5pm and they were closed. My wife stopped once and they were again closing early but left her order. Their reasoning was they had “already made the money they needed to make” that day. Horrible management of such a great place to eat. HONOR YOUR BUSINESS HOURS!!

Haven’t had a delivery guy in forever. Not open when Google and the JJ website says that they are.

Horrible horrible staff. After waiting for an hour for a delivery I was told by the rudest employee ever!!!! That it’s an app problem and not his problem. You need to do a complete overhaul of this location and train on consumer service.

It was a Penn State football weekend (vs Indiana)...and 3 of us walked in post-game & intended to order. But Jimmy John's was in the process of closing due to it being a high volume day where they essentially were out of rolls. We understood, thanked him & were about to be on out way when he did find one loaf. I think because he felt we were so nice (I'm sure they encounter their share of entitled college kids) he offered to split the loaf 3 ways to help us out. Then, because the sandwiches were non-standard he wouldn't charge us...and wouldn't even take a tip from us. We go to all the games and we assured him we'd be back MANY times due to his excellent customer service and for just being a generally nice young man. He didn't ask for this Google review and my only regret is that I didn't jot down his name to personally, publicly recognize him. He was obviously the shift lead and perhaps even the shift manager. Whoever owns this franchise location should feel proud to have an employee like this.

Usually a Jimmy John’s will take 2 seconds to make a sandwich. This place told me it would take 10 minutes. “Freaky fast” huh

Don’t bother

Very happy with the staff and service at this location. Reese is the man. Thanks again for labeling everything and giving me a box to carry out my food. Thanks again!