Jersey Mike's Subs

Just watched 3 associates handle a very rude customer with the best customer service skills. The lines were getting long because she refused to leave. I can't imagine the pressure they must have felt trying to hold their composure. Her order wasn't processed. Wasn't not there and she wasn't having it. Instead of showing some patience she spoke down to him. Anyway I highly recommend because my food was amazing.

They understand gluten allergies and make efforts to clean up and change gloves. They have designated condiments and gf bread.

Good

I am writing about a beyond horrible experience that franchise owners Shelia Holman and Dan Patel allowed to happen on their behalf. I had made a corporate complaint in January about the last order I ever made with Jersey Mike's and probably will be the last one I ever make. I had placed an online order for a hot sub from your company, and was told to arrive about 20 minutes later. I arrived about 5 minutes after the stated pickup time and they still had not finished the order, and there were actually two other customers also waiting for their delayed orders also when I arrived. After 5-10 minutes I was given my order and drove the 0.8 miles to my home. Upon opening the order, it was ice cold and it was like they hadn't even bothered to try and cook the chicken at all after taking it from the refrigerator. I threw the sandwich away after taking one bite so I didn't get food poisoning from the staff at this location. Immediately, I filed a complaint with Jersey Mike's corporate for this issue within ten minutes of arriving home. One of the two owners, Shelia Holman reached out to me with a phone call. She analyzed the video and my complaint, and decided to offer a free remake of the order at one of her locations at any time, and told me she would inform the locations of my name and information to resolve the issue. I thanked her and accepted the resolution, understanding that sometimes there are staff issues or problems with equipment. Fast-forward to 4 weeks after speaking to her, I called her location as she instructed me on the call and in the text she sent after we spoke. The manager, who also happened to be the one working the day I made the complaint about her staff, answered the phone. I explained that Shelia had told me to call and she got my information, then placed me on hold. When she came back 2 minutes later, she informed me that I only had 14 days to get the remake and that she could not honor it because that was the owners policy. I told her this was crazy when they were already negligent once, now they were not even going to honor their customer resolution to fix the issue???? The manager then informed me how she was working the day I had a complaint and that I was lying about the issue and overreacting. Who would go to that much effort for a $9 sandwich? lol. That is why I am now here, I have managed multiple businesses and currently own two myself, this is not how you treat your customers. Especially the ones you actually screwed over by having bad employees, and then you continue to abuse customers trying to give you another chance. I am so disgusted with Jersey Mike's I will make sure everyone I ever meet knows how this company treats its customers.

Did not get the sub that I ordered and Jersey Mike’s customer service has been terrible. Juli should probably find a different job.

This is the worst jersey mikes in town. It's sad when you basically have to make your own sandwich. I'm just going to start doing charge backs if you can't train people to make a sandwich correctly.

Ordered a giant sub through Uber eats and order got delayed ( no big deal) , finally receive the sub and the bread is old and tasted awful. Paid $20 for a sub with old bread, it was so brown it looked like wheat bread instead of white. I wouldn’t have been too upset if I didn’t pay $20 for this sub but thats a lot of money for something that isn’t fresh. Contacted customer service and they said they sent this over to management and never heard back. Will not be returning. Waste of money. UPDATE: Contacted the manager that responded to my review and never got a response whatsoever. Seems they don’t care at all.