My first experience was great, very friendly and the woman even assisted with referring me to another business non food related since I'm new to the area. Food was delicious. My second experience showed me where they can improve. Their store signage is not up to date, so unfortunately it's misleading. I remember the time because of the signage. It says in red their lunch special on their signage is 11am-2pm, but they don't open until 1230pm, so this is very inconvenient and misleading for anyone showing up at 11am expecting to order lunch. I had my receipt texted to me, in the link it asks if you would like to leave a review of your visit. In my review I mentioned that the hours do not match from the front of their store to Google, this was the response I received: "Well since we have been dealing with Covid a lot has changed for what seemed to be temporary now becoming permanent. Understand your frustration but I’m sure a lot of this is happening everywhere!" Sounds like an excuse for not updating their hours where they need to be updated, like other businesses have. Perhaps they don't want my service/coins? I'm about great customer service and great food, not either or.