Jack in the Box

Updated review; The employees are still great, this is the best Jack in the Box.

They forgot My ranch.

Cool

Only place in elk Grove that doesn't mess up my order!!!!

I ordered about $70 (80 after fees) worth of food for my family and I and I’m missing about $20!! I try to call and I get “This call cannot be completed as dialed” there’s another number that rings once and drops! This is absolutely rediculous!!! I have very limited time throughout my days and now I’m going to have to go in and argue this! I’m not a person who makes reviews or complains, but as a business, at LEAST have a working phone!!!

They keep forgetting my avocado lime sauce… not cool.

Spend $30 just to get home and look at my food and realize it’s been reheated my curly fries are dark and soggy I have given this place a few times thinking maybe they were busy, but unfortunately, they have lost my business today. I will no longer be buying any food there to get food poisoning from all that old food sitting and reheated

Food was cold

Bad customer service and the food always is thrown together poorly. E stockton one is way better. Update: So against my better judgement I tried to give them another shot. I am diabetic and sometimes work nights so if my sugars are low this store is often the only place I can stop and grab a quick bit of food from when heading home . Bad mistake. On this particular day they hired a pressure washer to clean the store and placed cones around all the drive-thru entrances. There where no signs stating that the store was under maintenance when I walked up to the locked doors so I decided to wait. I figured since I could see the worker and he appeared to be already almost finished, that once he was done, the cones would be moved and I could order. Boy was I wrong. Even though the store was temporarily closed there was no signage and the lights on the store still read "OPEN" in the big neon lights. So like an idiot I waited.( All the while, the manager would walk by the window and look out at me waiting every so often.) I got there at 3am and it was around 4am that the man finished and I was starting to shake a bit due to my low sugars. When I went to ask how much longer till the drive thru opened, the worker ignored me and walked into the store. At this point I was tired from work, irritated due to hunger, and weak from diabetes so I drove around, moved the cones, and pulled up into the drive-thru. Maybe a bad choice on my part but 🤷. Turn off your "open" sign if your closed. It was at this point that the manager and another worker finally came out. The first thing they said was "did you move the cone? We are closed". I explained to them that there was no signs and that if I had seen both of them for over an hour looking at me through the window, why they waited till now to say anything. I explained that there were no signs and they could have easily said something through the speaker but the manager said " that they put the cones out and that I wasnt the only person who had waited." I explained that I was waiting for so long due to my diabetes and that Inneeded food but the manager didnt care and told me they are closed untill 6am. Im done. This store used to be great but ever since the new employees began working there they have dropped majorly in quality. Why be a 24/hr store but close at 2am and then reopen at 6am but not post any signs or communicate? The workers do similar stuff like this often at this location. They "reset" the computers for the daily update and say itll take 30-to 45 min but they hide inthe back and it actually takes 2 hours before they take orders again. Its stuff like this that lost me personally. Hope this review helps someone else not eat here too.

Ordered 6 tacos no lettus got 2 with lettuce reported a problem then got 4 with lettuce in return ts suck

We got 2 tacos asked for extra lettuce did not get it also got a jumbo jack and fries. Burger was decent fries were cold.

came 2 days in a row. guy working claims to be rebooting the system and it takes 30 minutes. so basically they’re not open 24 hours

Great customer service.

This is probably one of the best Jack in the box locations in the Sacramento area. Everyone is always super friendly and polite. Food is always fresh and your orders are correct.