Ithaca Bakery

Worst customer service!! Within my order I ordered two bagels toasted with cream cheese. I am thankful I ate them in house because when I opened them they were over toasted with almost no cream cheese. The worst part is when I kindly notified them a staff member never looked at them and literally yelled at me across the entire store in front of a line of customers, "You need to order extra if that's what you want!" I was shocked. See my photo below. I had to take this photo and make her look at it. They never apologized for the poor product or the even worse treatment. Nor did they offer to replace it. $45 worth of products later and total disrespectful mistreatment I can't imagine returning again or recommending this place.

Great food, good coffee, warm, friendly service.

You're a darned fool if you don't try the rosemary and salt bagels here at least once in your life. A darned fool, I say.

I don’t recommend their sandwiches and hash browns. Tried twice and had twice stomach burn.