Istanbul Steak House & Kebab

I really wanted to enjoy it here but didn't. Now that Istanbul has been open for a while, I dismissed past bad reviews and assumed any new-restaurant kinks had been ironed out by now. Unfortunately they haven't. I mean, management diligently responds to reviewers here on Google Maps, but nothing seems to be changing. :( Service was fast, kind, and seemingly friendly but we felt very rushed to order, and ordering advice was not offered. We asked specifically if we had ordered enough and if we should order an $8 dip; they wouldn't answer -- shrugged and said "that's entirely up to you"... so we did. We then received 3 additional complimentary surprise appetizer dips‽ We all rolled our eyes at each other over it. Could easily have said we'd be receiving some anyway. Sigh. I don't really care about the $10, I care about the disrespect and wasted food. We had to ask for glasses for pop. No ice. We had to ask for utensils to share things, and that request was met with pushback: "You already have forks". Well we'd prefer not eat the inside of each other's mouths if that's ok, thanks? The food was all very tasty, though I felt value-for-money was a little low, particularly on the mixed grill. Our food was prepared and delivered VERY quickly but then we were entirely ignored moving forward. Service staff was abundant and they didn't seem terribly busy, but NOBODY checked on us. In a restaurant with private booths? Baffling. For anything we needed, we had to get up and flag someone down. We wanted to order more drinks and dessert, but nobody visited for so long we just gave up. I tipped the minimum option of 15% after tax, but kind of regret doing so. Lastly, two of the three of us in the group were very gassy for the evening through to the next afternoon... bad enough that we reached out to check in on each other. :( I appreciate the gravity of reporting these things publicly, but I feel like people should know that past criticisms here seem to be unfortunately still valid, as of April 2024 anyway. If you have a great experience moving forward, please do leave a good review! I hope things improve and wish everyone well.

Went here for iftar. The kebab ‘platter for 2’ was plenty for two adults and two kids, when combined with the pide and complimentary side dishes of hummus, lebnah and salad. Bonus points to the staff that offered a quiet place for Maghrib on request.

Good food, good service and great ambiance.

The service in this restaurant is incredibly amazing. Thanks Onder!

Happy to see Turkish restaurant in town. I have had authentic Turkish food and unfortunately the dishes I got today didn’t hit the spot for me. The complimentary appetizer dishes are a nice treat, with the Turkish bread. The lahmacun didn’t have enough flavour for me. I will be back to try more dishes.

The food was amazing, it was my first time and I will always come back, Onder was a great service to insure our visit was nothing but perfect Thank you very much and this place will be my top favourite one