Insomnia Cookies

Why does this place advertise late night sweets and treats when they always run out out of everything late at night?! This is the third time we've went around midnight and they only have one cookie flavor! Idk if it's an inventory issue or just that they don't want to make anymore cookies after a certain time.

Food is pretty good (but it’s always cold). It’s WAY overpriced and the service is the worst in town. With Crumbl and Tiffs Treats in town, Insomnia won’t survive.

I keep giving this place a chance (over and over) because their cookies are good but they never have what we want...and I mean never. We always come in and try to get the deluxe chocolate peanut butter cup and they always disappoint with "we are out of those". I have tried like six times over the last five months and it is always the same. It isn't like I am walking in at midnight, it can be 6pm and it is no different. Here is a hint...if you are always sold out, order enough ingredients to have more on hand. Basic supply and demand. I would try more often but my wife always says "you know they will say they don't have any". After weeks of saying let's try, I convince her, and they just disappoint again. It is really an abusive relationship that has to end...

Nothing to write home about.

I ordered cookies for my Tech student for a Valentine’s Day delivery. He got a text saying they would be delivered between 2-4pm. At 7pm he told me they had not been delivered. I looked at my order history and it said they were delivered. I called the store and spoke to Mackenzie. I told her my order said delivered but they were not. She apologized and said they would send the order out again. At 8:30 my son got a text from Door Dash that they had unassigned the order due to wait time. I called the store and once again spoke to Mackenzie. She apologized again and said they assigned to Door Dash due to the urgency and lack of drivers for the store. She said she would have one of their drivers deliver so they could make sure they were delivered. Shout out to Mackenzie for going above and beyond to make sure my order was executed!!!

I ordered a 4x4 cookie box, when it arrived I found not only were the cookies cold, hard and stale (I live 15 ish minutes from the store so understandable I guess) but I was missing 2 cookies. I called up to the store and told them I was missing 2 cookies and the guy sighed heavily, clearly annoyed about it. He said he can send them to me or refund them. I chose to get them sent because they were the red velvet cookies and whole reason I even ordered. An hour passes and I still haven’t gotten my cookies so I call again. He answered the phone with an annoyed “hello?” then after I asked about the cookies he said he just sent them out a few minutes ago and they would arrive shortly. I thanked him again and waited for the cookies. Another hour passed and I still hadn’t gotten the cookies. Horrible customer service Called corporate because the store was rude and unhelpful and got a refund

I've tried this place twice since coming to Lubbock. Both times I ordered delivery. First time delivery took about 45 mins or so. This last time they took over an hour and half to delivery!!! I called and they seem to have forgot about my order. I'm not even that far from the store! Cookies are delicious and they were delivered warm. But next time, I think I will just order and go pick them up.

Driving into town and preordered cookies. When I got there, they were not ready and it took 30 minutes from time expected. I literally ordered them 30 minutes early to avoid waiting so late at night.

Hailey she is awesome These cookies guys it’s a MUST Chocolate chip and the double chocolate chip all in all That whole menu is amazing Done-in. Take out. Delivery all the services are great. They deliver