Slightly mixed. Four staff took some to take an order and it seemed to be the Polish member of staff who took an interest❤️ . The crepe was really a pancake.
Im not one for publically posting reviews, but after what i witnessed at indulge Catterall after previously witnessing in kirkham so refusing go go back there i felt i needed to let people know - they are the rudest staff ever, and not just with customers with staff, I felt so sorry for the poor young asian girl being 'barked at' and belittled by a polish woman (I think owner as I have witnessed this woman at kirkham and Catterall) treating this poor timid girl with such disrespect and rudness she barked at me in kirkham so I never returned, I refuse to pay the extortionate proces for factory made mass produced goods, would rather my money went to a proper baker who makes thing without artificial preservatives and genetically modified rubbish
Went in the store for two mini cheesecakes, staff tried to charge me £5 each instead of £3.50 each. When I questioned it, it turns out they can’t even find the “cheesecake” item on their check out till so they just wanted to sell the cakes to me as something else more expensive! After calling for help but with no help, they still couldn’t find it and end up manually insert the item. I had to ask for the cakes to be boxed up which you would thought it comes as a standard when you takes cakes away. Otherwise they would have just left the cakes directly above on their ice cream fridge in the open air for me. No apology and a cheap chippy kind of little box is provided at the end. Cakes are all squashed together and very poor service provided. Will not return for another time.
I've ordered a few times from Indulge and they never fail. The desserts are always warm and so tasty. Highly recommend for your treat nights :)
I love ordering from this place but tonight they have let me down... I never do reviews but I'm not happy with the service. I ordered two fudge brownie rocky Roads at 8:14. They called me at 8:49 about having no chocolate sauce and then I rang at 9:31 to see where my order was. The person wasn't really sure where or what my order was and asked me do I want it sent on the next round... I'm disappointed with the customer service and the time. I don't think I'll order from here again, I used to always eat here so it's ashame. It arrived at 9:56... so not happy!
Staff didn't know what they were doing, half of the menu wasn't available, crepe tasted of lemon when we ordered chocolate and banana, must not of been cleaned from previous order, would not recommend