IHOP

Slow to be seated waitresses walk by had to wait almost 10 minutes before we got waited on just to get coffee and tea and now we’re still waiting. Need better staff/more hostess isn’t even at their station

Overall pretty great.

Perfect, just perfect when it comes to pancakes. I loved the variety they have and first time ever I liked the pancake. Their seating is great, for family, couples and of all types. Good atmosphere, the servers were real quick. We also tried their in house orange juice and it was worth. And when the bill came out, it was lesser than expected, and that's what made the evening even better for me

I have been to the Novi location a few times in the last couple years. The service is always slow, to the point of not wanting to return. My 8 yo. grandaughter just got her braces the day before and wanted pancakes. I thought the IHop in Canton can't possibly be like Novi... Upon entering, there was a customer standing at the register with her bill. No employee in site. Very few customers in the dining room. We stood at the front waiting to be acknowledged for what seemed like a long time. When the "customer" waiting to pay her bill said, someone will come to seat you. Shortly after, I saw a woman, ( my guess was a manager) say something to another employee. She came over to take care of the customer paying the bill. Did not acknowledge that, we too were standing there. The manager made eye contact. I said 2 please. No welcome, sorry for the wait.... She took us to a table. We waited for a long time playing the games on the kid placemat. After another long wait, I said to my grandaughter, "Apparently, this IHOP is just like the one by your house that we don't go to any more! The service is awful! We finally had one person take our order, another brought our drinks. I Specifically asked for hot tea "with cream or milk". A different person brought the drinks. No cream. But a bowl of honey and lemon. A 3rd person brought the food. Surprisingly, in a decent amount of time. The food was quite good! A 4th person asked if everything was ok and did we need anything else. One of the 4 brought the bill & said she'd take it up when I was ready. It was not a horrible experience. The staff was nice enough. However, I was not left with a feeling of wanting to return. I do not expect matre' D service, but my experience with I HOP left me feeling like... I will not go to another IHOP again. Both locations need to step it up! Have someone at the front to greet & sit customers in a friendly manor. Not left standing waiting & wondering, should I seat myself or leave! Don't leave the customer seated for so long before taking their order. This seems to be The Way of IHOP EVERYTIME I have been to their locations. My daughter has refused to go back to the Novi location due to such poor service so many times. It is a shame as the menu looks quite good! I wish I could have left a great review!

Worst service in this IHOP, no one bothers for the pick up orders. Waiting is literally 30 mins after you arrive for pickup

Extremely disappointed. ONE other table was occupied. A 10 yr old & I weren't even sure that they were open at first, but was only 7pm. Cheesesticks were listed an appetizer, requested they come out sooner than meals due to having a late dinner for the child. Waited 58 minutes for the appetizer and an hour for pancakes & French Toast.. Not prepared as requested (sugar & butter on the side). Didn't bother with the manager as he didn't bother looking our way, he was just walking around.