Ever since the Iceland store in Church Lane opened, I have been a regular customer. Last week and today, I noticed that your staff were not only unfriendly but hostile. I will use another Iceland from now on, even though I live just a short walk from the store in Church Lane. I only shop in friendly places. Last week a member of your staff was bragging about how he refused to pack someone's shopping because it was close to closing time. The lady had spent over £200. I would have left the shopping and walked out. It's likely she won't be back because of the bad attitude of that man. I won't be going back there either.