Hotel Chocolat

I visited today and had a lovely vegan hot chocolate and a cake . It is a nice place to visit and the staff are so friendly . I will be calling back soon for another vegan hot chocolate.

Lovely chocolate, but can be very exspensive

The chocolate tastes very good at a reasonable price, it’s a perfect gift to give for Christmas to different chocolate lovers. The alcohol flavoured chocolate was very nice and cute.

Yesterday, I got charged twice for a Chocolate by one of your staff members. Today, I went back to the shop hoping for a quick refund, only to find out they've been experiencing issues with Monzo cards, which they failed to inform me about. The staff advised me to contact the service center for a refund, saying they couldn't do it on the spot. Now, I have to spend more time sorting this out. Quite disappointed with the whole experience.

Visited a few times and the food and drinks are always delicious however I find staff to be obnoxious and rude for no reason. I went in the other day to look for personalised chocolate but couldn’t see any, went to counter to ask the staff but they were all chatting and laughing, took a while for one of them to serve me, finally a man served me and when I asked about whether they do personalised chocolate anymore he bluntly replied no and walked away to laugh again with the other staff members. So I left.