Hiroi Sushi

A concerning and unfortunate turn on events. As former frequent patrons of this establishment, we are absolutely disappointed by the way Hiroi Sushi has dealt with a food-borne illness safety concern/food poisoning concern. We order party trays every so often from Hiroi because we liked their quality. Yesterday after we ordered a PT6 and a roll and ate it, we noticed that the sushi was not as fresh as they usually are. A few hours later, we got severe nausea and vomiting, diarrhea, and headaches. The next morning, we tried to contact Hiroi through their email as a courtesy contact, and the email bounced back. We messaged their social media and we received no response, so we called. The first phone call we spoke to the front staff to explain the situation and they offered us “two basic rolls”. This wasn’t what we were expecting after a whole night of sickness, so we asked if there’s anything else they can offer because we’re wary of going to their establishment again. They told me that their manager will call back. I asked who I was speaking to, and they hesitated to tell me their name, and told me “I don’t know why you need to know my name”. A few hours later we called them after receiving a missed call. We spoke to a guy named Sam, who claimed to run the store. He was defensive in his tone and said “we can’t offer you a full refund, and if you don’t want the two rolls, then you don’t have to come back and you can go visit other sushi establishments because that’s what you were going to do anyways, right?” This was a very off-putting and concerning statement from a restaurant representative, and as frequent patrons, we regret spending our hard-earned money here. I concluded the call with the notice that they can keep their money and that they don’t have to deal with us in the future anymore. I absolutely regret attempting to make a food safety courtesy call to an establishment I spend $100+ on every visit. I am appalled that this business is too arrogant to make their customers happy because they’re a popular establishment here. Unfortunate because I used to like their food but never again.

Have been ordering from this place. But today I found a short hair on one piece of salmon sushi after opening the box. Not happy about it!

My favorite sushi takeout place in Mississauga. Their sushi is fresh and comes with big portion. Have been ordering from them for years now!

I happened to be looking for sushi on a holiday when everything else was closed. This spot was open so I called in and ordered. My order was ready within 45 minutes and was super efficient to pick up upon arrival. Note, this place is for take out only given its size. I ordered the salmon lovers meal and it was unbelievably delicious. The freshest sushi I've ever had in the GTA. Generous sizes and portions for the amount paid. The presentation was great as well. Can't wait to return!

Average sushi. Nothing special and nothing bad as well, just average. I’m a big sushi fan, so if you have fine pallet like I do… this place will not meet your standards. Portions are great and enough to satisfy your hunger. Staff if friendly and tries hard to please the customer.

The food was really good! Definitely coming back next time!

The food tastes good!